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Open nowPosted 15 days ago

Supervisor, Operations

MyCareersFuture94,028 open roles

Pay
SGD 2,500 – SGD 3,000 a month
Where
Central, Singapore
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Your applicationOpen nowSupervisor, OperationsMyCareersFuture · Central, Singapore

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Early applications get read.

7.7% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
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  2. 3.3%3 days
  3. 7.7%7 days
  4. 14.0%14 days
  5. 33.7%30 days
This job: posted 15 days ago

The posting

ROLE OVERVIEW:

The Supervisor, Operations is responsible for overseeing daily operationalactivities, ensuring manpower accountability, maintaining housekeepingstandards, and upholding quality control. This role serves as a key linkbetween on-ground staff and management, ensuring smooth execution of tasks andeffective communication across teams.

KEY RESPONSIBILITIES:

Task Management

  • Oversee completion of operational tasks and ensure proper handover procedures.
  • Actively participate in tasks when required to support team performance.
  • Monitor daily workflows to maintain efficiency and timeliness.

Manpower Management

  • Ensure accountability of staff during assigned shifts.
  • Conduct training and onboarding for new staff members.
  • Lead shift debriefs to review performance and address issues.

Housekeeping & Facility Standards

  • Ensure all items are returned to storage after use.
  • Oversee clearing of used linens and maintenance of cleanliness.
  • Share handover photos in the designated group chat for documentation.
  • Step in to assist with housekeeping tasks when necessary.

Quality Control

  • Ensure operational processes meet established QC standards.
  • Identify and resolve gaps in service delivery.
  • Personally verify and support QC checks on-site.

Coordination & Communication

  • Act as liaison between Officer-in-Charge (OIC) and Duty Manager for on-ground issues.
  • Provide timely updates and escalate concerns when necessary.

Administrative Support

  • Assist in salary pay-out processes.
  • Handle ad-hoc assignments as directed by management.

Performance Metrics (KPIs)

Area Key Metrics

Task Management

- 100% completion of assigned tasks within shift - Accuracy of handovers

Manpower

- Staff punctuality and attendance rate - Training completion for new hires - Quality of shift debriefs

Housekeeping

- Storage compliance (all items returned) - Linen clearance turnaround time - Accuracy of photo documentation

Quality Control

- QC compliance rate (e.g., % of tasks meeting standards) - Number of issues resolved on shift

Coordination

- Timeliness of communication with OIC/Duty Manager - Resolution rate of ground issues

Administration

- Accuracy of salary pay-out assistance - Timely completion of ad-hoc assignments

Qualifications & Skills

  • Strong organizational and planning abilities.
  • Proven supervisory or leadership experience in events.
  • Excellent communication and coordination skills.
  • Ability to lead teams and take-charge during shifts.
  • Detail-oriented with a focus on quality control.
  • Willingness to be hands-on and support operational tasks directly.

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