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Open nowPosted 22 days ago

System Analyst, BAU - Web Platform (Public Sector)

MyCareersFuture94,028 open roles

Pay
SGD 6,000 – SGD 8,000 a month
Where
Singapore
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Your applicationOpen nowSystem Analyst, BAU - Web Platform (Public Sector)MyCareersFuture · Singapore

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The clock on this job

Early applications get read.

7.7% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
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  2. 3.3%3 days
  3. 7.7%7 days
  4. 14.0%14 days
  5. 33.7%30 days
This job: posted 22 days ago

The posting

  • 1-year contract, renewable
  • Hybrid work arrangement
  • Government project

We are looking for an experienced IT professional to manage business-as-usual (BAU) operations, drive system enhancements, and act as the key liaison between business users and IT teams within a government agency environment.

Key Responsibilities

Operations & Support

  • Oversee day-to-day BAU operations, ensuring high availability, performance, and reliability
  • Act as the primary point of contact for business users on system issues, service requests, and enhancements
  • Manage and prioritise incidents, service requests, and change requests in accordance with service level agreements (SLAs)
  • Perform root cause analysis and drive resolution of system issues in collaboration with IT teams, vendors, and the Government Technology Agency

Governance & Data Management

  • Ensure data quality, integrity, and proper usage across the system
  • Enforce governance and compliance with relevant policies
  • Ensure adherence to data protection requirements under the Personal Data Protection Act
  • Drive data quality, reporting, and analytics to support policy-making and operational insights

Enhancements & Documentation

  • Recommend continuous improvements
  • Support enhancements and releases, including requirement analysis, testing, and deployment coordination
  • Maintain system documentation, SOPs, and knowledge base articles

Requirements

  • Minimum 3 years of relevant experience
  • Degree in Computer Science or related field
  • Experience working with government agencies preferred
  • Strong analytical, troubleshooting, and stakeholder management skills
  • Ability to manage vendors and support service delivery in an SLA-driven environment
  • Proficiency with requirements management tools (e.g., JIRA, Confluence)
  • Prior experience independently managing IT projects within a government agency, either as a Project Manager or in a double-hatting Business Analyst/Project Manager capacity
  • Proficiency in frontend web development using ReactJS, JavaScript, HTML5, and CSS3, with experience collaborating with business users, UX designers, and developers to deliver responsive, accessible, and maintainable web applications

/Ref: T24-237

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