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Open nowPosted yesterday

System Support Engineer

MyCareersFuture94,028 open roles

Pay
SGD 3,500 – SGD 5,000 a month
Where
Central, Singapore
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Your applicationOpen nowSystem Support EngineerMyCareersFuture · Central, Singapore

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Share of postings closed within
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  2. 3.3%3 days
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  4. 14.0%14 days
  5. 33.7%30 days
This job: posted yesterday

The posting

Role Purpose

We are seeking a versatile IT professional to fill a hybrid role that combines Deskside Support and System Engineering. The successful candidate will split their time between providing high-touch technical support for our 60-person Singapore office and collaborating with the Group Headquarters to implement and maintain systems and infrastructure. This role requires a unique blend of "hands-on" hardware skills and "high-level" system administration capabilities.

Key Responsibilities

Part 1: Deskside Support & Local Operations (20%)

  • User Support: Act as the primary on-site point of contact for 60 staff members, providing professional technical assistance via email, remote tools, or in-person.
  • Identity & Access: Manage the full user lifecycle in Active Directory and Microsoft 365, including MFA configuration and password resets.
  • Hardware & Asset Lifecycle: Manage the complete asset inventory and conduct regular audits. Perform hands-on hardware repairs and upgrades (RAM/SSD). Coordinate procurement and delivery for the Malaysia office and other regional branches.
  • AV & Executive Support: Maintain all meeting room equipment and provide real-time technical stability for high-priority executive meetings and town halls.
  • Documentation: Create and maintain user manuals for local services (Wi-Fi, VPN, Printers).

Part 2: System & Cloud Engineering (80%)

  • HQ Collaboration: Act as the local execution arm for the Group HQ Cloud Team, helping deploy and manage systems across the region.
  • Cloud Administration: Assist in the administration of cloud environments (e.g., Azure, AWS, or Google Cloud), including resource monitoring and configuration.
  • Endpoint & Security Management: Ensure all endpoints are compliant with Group Policy and joined to the AD. Deploy and maintain Anti-Virus/EDR agents and perform regular vulnerability scans. Coordinate with HQ on security incident response and threat mitigation.
  • Server & Infrastructure Maintenance: Perform regular server updates, patching, and performance tuning. Manage virtual machines (VMs) and cloud storage solutions as directed by HQ.
  • Compliance Audit: Physically and digitally audit workstations to ensure no unauthorized software/hardware is present.

Job Requirements

  • Education: Diploma in Information Technology, Computer Science, or a related field. Graduates from Singaporean Polytechnics/Institutions are highly preferred.
  • Experience: Minimum of 3 years of experience. Must have a proven track record in both end-user support and system/server administration.
  • Technical Proficiency: Support: Strong knowledge of Windows/Mac OS, Microsoft 365, and hardware troubleshooting. Systems: Practical experience with Active Directory, Group Policy (GPO), and Virtualization. Cloud: Foundational knowledge of Cloud platforms (Azure/AWS). Relevant certifications (e.g., AZ-900, AZ-104) are a significant advantage. Security: Experience with EDR tools, vulnerability scanning, and endpoint security.
  • Soft Skills: Adaptability: Ability to switch mindsets from "fixing a printer" (Deskside) to "configuring a cloud resource" (System Engineer). Independence: Capable of managing a 60-person office alone while reporting effectively to a remote HQ team.

Communication: Strong English skills for technical reporting and coordination with HQ

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