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Open nowPosted 28 days ago

System Support Specialist III - SGP

MyCareersFuture94,028 open roles

Pay
SGD 7,000 – SGD 12,000 a month
Where
Singapore
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Your applicationOpen nowSystem Support Specialist III - SGPMyCareersFuture · Singapore

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7.7% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
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  2. 3.3%3 days
  3. 7.7%7 days
  4. 14.0%14 days
  5. 33.7%30 days
This job: posted 28 days ago

The posting

Description:

● Act as the primary escalation point for complex system incidents, driving root cause analysis, corrective actions, and permanent resolution in collaboration with vendors and stakeholders. ● Lead system go-live, hypercare, and stabilization activities, ensuring robust monitoring, rapid response, and effective cross-functional coordination. ● Oversee change control processes, evaluate system change impacts, and provide technical review and approval support for release readiness activities. ● Drive system configuration governance, user access lifecycle management, and periodic access recertification in accordance with compliance requirements. ● Lead and coordinate testing programmes (UAT, OQ, PQ), ensuring test strategies, defect resolution, and documentation meet regulatory and quality standards. ● Mentor and guide System Support Specialist I and II, providing technical direction and supporting capability development. ● Maintain and continuously improve support documentation, SOPs, configuration records, and technical artefacts to the highest audit-ready standards. ● Proactively identify system risks and compliance gaps, developing and implementing mitigation strategies in alignment with site quality and IT teams. ● Serve as subject matter expert in support audits, regulatory inspections, and internal reviews, providing timely and accurate information. ● Drive continuous improvement initiatives across support processes, tooling, and operational practices to enhance system reliability and efficiency.

Education & Experience

  • Bachelor's degree in Computer Science, Information Technology, or a related field is often preferred or required
  • Significant experience: This is a senior-level role requiring 7+ years of relevant technical support experience
  • Enterprise environment: Experience in a medium to large, complex enterprise environment is essential. Operating Systems: Advanced knowledge of Windows, macOS, and Linux Mobile Platforms: Working knowledge of iOS and Android Networking: Advanced knowledge of networking and information security topics Enterprise Tools: Working knowledge of Active Directory, Azure, Intune, DNS, DHCP, Microsoft Exchange, TCP/IP, and VPN Ticketing & SaaS: Experience with high-volume ticketing systems and in-depth knowledge of SaaS applications like Okta, Google Workspaces, Slack, Zoom, and O365 Hardware & Infrastructure: Experience with data center support, including equipment installation, cabling, and inventory tracking, is often mentioned
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