The posting
Job Summary
Lead and manage a team of administrative officers to ensure accurate application processing, resolve complex cases, train staff, and deliver timely reports to support operational excellence.
Responsibilities
- Lead and guide a team of administrative officers to achieve operational goals
- Assign daily tasks and monitor team progress to ensure timely completion
- Review completed applications for accuracy and quality to maintain compliance
- Resolve complicated processing issues to minimize delays and errors
- Train staff and monitor individual performance to enhance team capabilities
- Prepare detailed team reports and update the Supervisor on progress and challenges
Preferred competencies and qualifications
- Diploma or equivalent qualification in a relevant discipline
- Relevant experience in administrative or operations work
- Previous team leadership or supervisory experience
- Good knowledge of document processing and quality checking
- Proficient in Microsoft Office and reporting tools
- Strong communication, organization, and problem-solving skills



