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Open nowPosted 14 days ago

Technical Business Analyst

MyCareersFuture94,028 open roles

Pay
SGD 8,000 – SGD 10,000 a month
Where
Central, Singapore
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Your applicationOpen nowTechnical Business AnalystMyCareersFuture · Central, Singapore

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The clock on this job

Early applications get read.

7.7% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 1.6%1 day
  2. 3.3%3 days
  3. 7.7%7 days
  4. 14.0%14 days
  5. 33.7%30 days
This job: posted 14 days ago

The posting

We are seeking a highly motivated Technical Business Analyst with strong experience in IT Infrastructure, Oracle technologies, and enterprise system integration.

This role requires a strong understanding of infrastructure environments, cloud platforms, Oracle technologies, system architecture, and operational processes to ensure smooth onboarding, monitor the tenant journey, and maintain high levels of user satisfaction.

Key Responsibilities

  • Tenant Enquiry & Requirement Handling – Manage and respond to tenant enquiries, clarify requirements, and provide accurate product and service information.
  • Briefing & Onboarding – Conduct onboarding briefings for tenants to ensure they understand processes, systems, and services.
  • Onboarding Monitoring & Handling – Track onboarding progress, resolve issues, and ensure successful integration of tenants into our ecosystem.
  • Tenant Journey Monitoring – Monitor and assess tenants’ experience to identify areas for improvement.
  • User Satisfaction Survey Management – Plan, execute, and analyse user satisfaction surveys to gather actionable insights.
  • Tenant Feedback Monitoring & Handling – Collect, review, and address tenant feedback promptly, escalate issues as needed, and implement improvements.
  • Design reengineered processes that improve productivity, quality, and customer experience.
  • Define and track performance metrics to measure the impact of process changes.
  • Facilitate workshops, training sessions, and change‑management activities to support adoption.

Qualifications

  • Bachelor’s degree in information technology or related discipline
  • 5+ years of experience as a Business Analyst, preferably in IT or cloud-related projects
  • Proficiency in business process modelling and analysis techniques
  • Excellent communication and presentation skills

EA Number: 11C4879

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