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Open nowPosted 16 days ago

Technical Ops Support Specialist (macOS, iOS)

MyCareersFuture94,028 open roles

Pay
SGD 5,000 – SGD 6,500 a month
Where
Central, Singapore
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Your applicationOpen nowTechnical Ops Support Specialist (macOS, iOS)MyCareersFuture · Central, Singapore

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  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on MyCareersFuture's own form.

The reply lands in your private mailbox

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The clock on this job

Early applications get read.

7.7% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 1.6%1 day
  2. 3.3%3 days
  3. 7.7%7 days
  4. 14.0%14 days
  5. 33.7%30 days
This job: posted 16 days ago

The posting

Summary: The Maps Global Collections team is currently seeking a versatile individual for the role of Technical Operations Support Specialist, who will play a pivotal part in supporting the Maps data collection systems. This position requires technical acumen, the ability to juggle priorities in a fast-paced environment, and hands-on experience with a variety of systems and troubleshooting methodologies, particularly within macOS and iOS environments.

Responsibilities:

  • Drive and organize investigations, ensuring timely completion and alignment with organizational objectives.
  • Foster collaboration with cross-functional teams to manage testing activities effectively.
  • Provide second-level support for escalated technical issues, resolving them promptly to minimize operational disruptions.
  • Triage arising issues in the field, prioritizing them based on urgency and impact on operations.
  • Gather and analyze metrics to identify opportunities for improving resource allocation and operational efficiency.
  • Utilize hands-on experience to troubleshoot system issues and ensure smooth functionality across all operational systems.

Key Qualifications:

  • Excellent troubleshooting skills and familiarity with a variety of systems, ideally both hardware and software.
  • Advanced knowledge of macOS and iOS troubleshooting, including hardware/software isolation theory.
  • Proficiency in network configuration and troubleshooting, including VPN.
  • Experience running diagnostics and performing firmware updates to resolve hardware/software issues.
  • Comfortable working with services, protocols, and concepts such as SSH, SMB, and VNC.
  • Proven ability to meet deadlines without compromising quality.
  • Excellent communication and interpersonal skills, with the ability to collaborate effectively across teams.
  • Detail-oriented with a commitment to accuracy and efficiency.
  • Bachelor's degree in a related field or equivalent work experience.
  • Comfort with Command Line Interface (CLI) is a plus.
  • Experience operating Windows and Linux systems is a plus.
  • Basic knowledge of Script, Automator, and Python is a plus.
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