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Open nowPosted 7 days ago

Technical Support Officer (Shift Work - West)

MyCareersFuture94,028 open roles

Pay
SGD 3,000 – SGD 3,500 a month
Where
Central, Singapore
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Your applicationOpen nowTechnical Support Officer (Shift Work - West)MyCareersFuture · Central, Singapore

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The clock on this job

Early applications get read.

7.7% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 1.6%1 day
  2. 3.3%3 days
  3. 7.7%7 days
  4. 14.0%14 days
  5. 33.7%30 days
This job: posted 7 days ago

The posting

Responsibilities

  • Provide primary technical support and assistance to end-users for live systems, ensuring prompt resolution of incidents and minimizing service downtime.
  • Resolve software and system issues related to remote devices, servers, networks, and security systems to maintain operational stability and security.
  • Perform routine system administration, maintenance, health checks, patching, and configuration management activities.
  • Monitor system performance and generate operational reports to support system reliability and continuous improvement.
  • Troubleshoot technical issues, provide user support, and escalate unresolved issues to the appropriate support teams or vendors.
  • Support users with login issues, password resets, and access management requests.
  • Assist in incident management, root cause analysis, and implementation of corrective and preventive actions.
  • Support and maintain network infrastructure and security systems, ensuring compliance with operational and security requirements.
  • Assist in the administration and maintenance of AWS cloud infrastructure, including monitoring, connectivity, and troubleshooting of cloud-hosted services.

Requirements

  • Minimum Diploma in Information Technology, or equivalent qualification.
  • Technical expertise in Windows Server Administration (Server 2019 or later) and Windows Operating Systems.
  • Proficiency in Microsoft Office applications.
  • Experience with network infrastructure, network security, firewalls, switches, routers, and VPN technologies is preferred.
  • Basic understanding or hands-on experience with AWS Cloud services, including EC2, VPC, Security Groups, Route Tables, IAM, CloudWatch, VPN, and cloud networking concepts.
  • Familiarity with cloud infrastructure monitoring, troubleshooting, and incident handling in AWS environments is an advantage.
  • Ability to support technical change management processes and work closely with internal teams and stakeholders.
  • Knowledge of cybersecurity best practices and security hardening principles is an advantage.
  • Ability to work independently as well as collaboratively within a team environment.
  • Reliable, self-motivated, and capable of working with minimal supervision.
  • Willingness and availability to work on rotating shifts.
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