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Open nowPosted 9 days ago

Technical Support Team Lead, OB Group (Singapore)

MyCareersFuture94,028 open roles

Pay
SGD 6,000 – SGD 12,000 a month
Where
Central, Singapore
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Your applicationOpen nowTechnical Support Team Lead, OB Group (Singapore)MyCareersFuture · Central, Singapore

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Share of postings closed within
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  2. 3.3%3 days
  3. 7.7%7 days
  4. 14.0%14 days
  5. 33.7%30 days
This job: posted 9 days ago

The posting

About the role

OB Group is looking for a Technical Support Team Lead to run our Singapore-based support team. Your team will be the first line of technical support for around 90 staff, on-site in Singapore and remotely across our other regions. You'll work closely with our technology and operations teams and third-party providers so that every business function has the support it needs to run smoothly.

What you'll do

  • Lead, manage and grow the Singapore support team, making it the go-to source of knowledge for all IT queries.
  • Help design and build a "follow the sun" support model with regional teams, so staff get consistent support across time zones.
  • Work with support peers in other regions to deliver consistent, high-quality service to staff worldwide.
  • Coach and mentor team members to troubleshoot complex hardware, network and integration issues, and help them develop both their technical and interpersonal skills.
  • Set clear team goals and communicate them well, keeping them aligned with company values and priorities.
  • Track and report team performance using KPIs and data, driving accountability, consistency and efficiency.
  • Handle escalations from staff and senior stakeholders, resolving issues promptly and managing expectations.
  • Help shape the global support strategy by identifying process improvements and sharing best practice across regions.

What you'll bring

  • 10+ years in technology roles, including at least 3 years leading or developing technical support teams.
  • Experience in financial services is strongly preferred.
  • A track record of working with teams across regions, time zones and cultures.
  • Strong problem-solving skills: you find root causes, design robust support processes and drive operational excellence.
  • Confidence acting as the escalation point for IT issues.
  • Good judgement in balancing commercial needs against technical feasibility and the wider support strategy.
  • Working knowledge of VoIP, networking, IT security, cloud storage, Microsoft Azure and Microsoft 365.
  • Excellent communication skills. You can explain technical issues in plain terms and influence stakeholders at every level.
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