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Open nowPosted 6 days ago

Test Governance and Operations Manager

MyCareersFuture94,028 open roles

Pay
SGD 6,000 – SGD 10,000 a month
Where
West, Singapore
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Your applicationOpen nowTest Governance and Operations ManagerMyCareersFuture · West, Singapore

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The clock on this job

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Share of postings closed within
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  2. 3.3%3 days
  3. 7.7%7 days
  4. 14.0%14 days
  5. 33.7%30 days
This job: posted 6 days ago

The posting

Experience Level: 5 – 9 years of relevant experience (L3)

Duration: 12 Months

Work Location : Alexandra Building

Key Domain / Technical Skills:

  • Offshore Delivery Centre (ODC) Strategy & Governance
  • Third-Party Risk Management & Supplier Governance
  • Business Continuity Management (BCM) & Operational Resilience
  • Strong operations and coordination skills, such as planning, stakeholder management, governance coordination, tracking, reporting, and follow-up activities.

Key Responsibilities:

ODC Strategy & Governance

  • Support the execution of BanksOffshore Delivery Centre (ODC) location strategy initiatives across existing and proposed supplier locations.
  • Track progress of ODC-related activities, action items, and deliverables to ensure timely execution against agreed timelines
  • Prepare status updates, briefing materials, and management reports for ODC governance forums and stakeholder meetings.
  • Assist in maintaining ODC governance documentation, operating procedures, and supplier obligations.

Supplier Risk & Third-Party Management

  • Act as the primary coordinator for third-party risk assessments involving strategic suppliers and ODC service providers.
  • Liaise with Risk Management, Procurement, Compliance, Information Security, and supplier representatives to facilitate assessment activities and remediation tracking.
  • Monitor assessment findings, risk treatment plans, and closure status to ensure timely completion of agreed actions.
  • Maintain supplier governance records, assessment documentation, and risk registers.
  • Support periodic reviews of supplier compliance with Banks policies, standards, and contractual obligations.

Business Continuity & Operational Resilience

  • Support the planning, coordination, and execution of Business Continuity Management (BCM) and operational resilience activities for TCoE and supplier ODCs.
  • Coordinate business continuity exercises, recovery tests, and crisis management activities with suppliers and internal stakeholders.
  • Track BCM readiness, action items, and remediation activities arising from exercises and assessments.
  • Maintain business continuity documentation, contact lists, recovery procedures, and supporting records.

Stakeholder & Vendor Management

  • Coordinate with internal stakeholders, suppliers, and external partners to ensure effective communication and follow-up of operational, risk, and strategic initiatives.
  • Monitor action items arising from governance meetings, supplier reviews, risk assessments, and business continuity exercises.
  • Support continuous improvement initiatives to enhance operational effectiveness, governance, supplier management, and reporting capabilities.

Requirements

  • Bachelor’s degree in computer engineering, Information Technology, Business, Risk Management or a related discipline.
  • Minimum 5 years of relevant experience in offshore delivery environments, supplier governance, vendor management, operational risk management, or project governance.
  • Familiarity with banking, financial services, or regulated environments will be an advantage.
  • Minimum understanding of third-party risk management, supplier governance, and control frameworks.
  • Experience coordinating risk assessments, compliance reviews and remediation tracking.
  • Experience supporting Business Continuity Management (BCM), disaster recovery exercises, operational resilience testing, or crisis management activities.
  • Strong analytical skills with proven experience in metrics reporting, dashboard preparation, and management reporting.
  • Advanced proficiency in Microsoft Excel, including Pivot Tables, Power Query, advanced formulas, dashboards, and data analysis.
  • Proven ability to build strong working relationships with senior stakeholders, suppliers, and cross-functional teams.
  • Strong vendor management skills, including performance monitoring, issue management, escalation handling, and governance coordination.
  • Experience managing multiple stakeholders across Risk, Procurement, Compliance, Technology, and Operations functions.
  • Ability to influence without direct authority and drive actions to closure.
  • Excellent written, verbal, presentation, and stakeholder communication skills.
  • High attention to detail, with strong analytical and problem-solving capabilities.
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