The posting
Test Manager or Test Lead - Singapore
With strong experience in IVR Telephony TMAC and Contact Center testing
Overall 7-10 years in Unified Communications testing
3-5 years in a Test Manager or Test Lead role
Define and own test strategy planning and governance for UC IVR and Contact Center programs Act as the single point of accountability for quality across releases Lead and mentor test leads and engineers onshoreoffshore Report test progress risks and release readiness to senior stakeholders Manage test cycles environments data and defect lifecycle Strong experience and Lead testing for IVR systems Telephony platforms and TMAC applications Inbound outbound and callback call flows endtoend validation Test Telecom integrations including CTI SIP VoIP PBX SBC and dialersystems Exposure to GenesysAvayaCiscoNICEAmazon Connect Experience in bankingcontact center transformations Handson knowledge of IVR Automation Tools Empirix Hammer Call Master orsimilar tools Performance and Load Testing experience for voice platforms



