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Open nowPosted 13 days ago

Tour Operations Manager

MyCareersFuture94,028 open roles

Pay
SGD 10,000 – SGD 15,000 a Monthly
Where
Central, Singapore
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Your applicationOpen nowTour Operations ManagerMyCareersFuture · Central, Singapore

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  4. 14.0%14 days
  5. 33.7%30 days
This job: posted 13 days ago

The posting

We are seeking a highly motivated and responsible Tour Operations Manager to join our company as our first employee and play a key role in establishing and developing our tour operations.

This is a hands-on management position that combines tour guiding, customer service, operations management, and business development. The successful candidate will work closely with the company founder to build and manage day-to-day operations, deliver high-quality travel experiences, and help develop the company as it grows.

Key Responsibilities

  • Manage and oversee day-to-day tour and travel operations.
  • Lead and conduct tours while providing professional and engaging guidance to customers.
  • Plan and coordinate tour itineraries, schedules, transportation, and other operational arrangements.
  • Ensure a high standard of customer service and overall guest experience.
  • Communicate with customers, suppliers, hotels, transport providers, and other business partners.
  • Handle customer enquiries, feedback, and operational issues professionally.
  • Monitor tour quality, safety, and compliance with relevant requirements.
  • Assist in developing new tour products, itineraries, and travel experiences.
  • Support the company founder in establishing operational procedures and workflows.
  • Identify opportunities to improve efficiency, customer satisfaction, and business performance.
  • As the company grows, assist in recruiting, training, and managing additional tour staff and guides.

Requirements

  • Previous experience in tourism, travel, hospitality, tour operations, or a related field.
  • Experience in a supervisory or management role is preferred.
  • Strong communication, interpersonal, and customer service skills.
  • Confident in leading groups and communicating with customers from different backgrounds.
  • Good knowledge of local attractions, destinations, culture, and tourism services.
  • Strong organisational and problem-solving skills.
  • Able to work independently and take ownership of responsibilities.
  • Proactive, reliable, adaptable, and comfortable working in a fast-growing company.
  • Fluent spoken and written English. Additional languages, especially Mandarin, are an advantage.
  • Willing to work flexible hours, including weekends and public holidays when required.

Preferred Qualifications

  • Diploma or degree in Tourism, Hospitality, Business, or a related field.
  • Previous experience managing tours, travel operations, or a small team.
  • Relevant tour guide or tourism certification.
  • Experience working with international or Chinese-speaking tourists is an advantage.

What We Offer

  • Opportunity to become a key member of a growing travel and tourism company.
  • Significant responsibility and autonomy from the early stage of the business.
  • Opportunity to help build the company's operations and future team.
  • Potential for career progression as the company expands.
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