The posting
*Good package with extensive coverage in benefits
*Convenient working location with structured working hours
*Excellent career with international MNC with strong career growth potentia
As a Field Coach Trainer, your primary mission is to support and nurture retail teams in providing an outstanding client experience that contributes to the success of the store. Your role involves implementing corporate strategies at the local level, with a focus on training and coaching retail teams, specifically aiming to transform Client Advisors into ambassadors of the brand's culture, values, and products.
Your responsibility is to collaborate with store team, guiding them in the implementation of the learning path to empower retail team to enhance the client experience and develop skills for effective client engagement.
Key responsibilities include:
- Cultivate a culture of in-store coaching by observing client interactions on the floor and coaching team members to find their own solutions for improvement.
- Assist store teams in creating individual coaching plans and coach teams on selling skills using the "coaching the coach" approach.
- Provide continuous feedback to Store Management and HR on the performance and progress of individual team members.
- Utilize Client Experience Benchmark results to coach individuals and support the store in improving areas of weakness.
- Drive key learning initiatives, such as "Client Experience," through active in-store coaching, contributing to a culture of shop-floor focus and positive recognition.
- Collaborate with the Merchandising team to facilitate product training for the store population, enhancing selling skills through role play and on-the-floor coaching.
- Ensure store management has full visibility of learning activities and make recommendations as needed.
- Manage and monitor the quality and impact of in-store learning by partnering with the store management team, maintaining an active shop floor presence to observe implementation and ensure retention of training content.
- Identify potential talent within the store for development and collaborate in coaching others.
- Facilitate consistent onboarding of new employees in collaboration with HR.
- Maintain regular communication with trainees, providing feedback on progress during onboarding and induction to the individual, their manager, and HR.
- Act as a platform for sharing experiences and best practices among stores on coaching initiatives/programs.
- Lead by example in terms of personal service, adherence to company policies, and grooming standards.
Requirements:
- Previous experience as a Store Manager or a Trainer in a luxury retail or sales environment is an advantage
- Possess active listening skills, curiosity, and empathy, particularly considering cultural nuances.
- Autonomous and highly driven, capable of working independently in a fast-paced Asian market.
- Strong influencing and motivating abilities, taking into account cultural sensitivities.
- Commercial mindset and demonstrated learning and coaching aptitude in previous roles.
- Strong command of English, with an understanding of language diversity in the Asian context.
Interested candidates may email their updated resume to [email protected]
