The posting
Roles & Responsibilities
- Run discovery with agency teams to understand how they currently form ideas, gather information, and arrive at requirements for digital products.
- Map the end-to-end process from initial business idea to defined requirement, surfacing where teams get stuck, lose information, or diverge.
- Identify patterns, friction points, and unmet needs across teams, and synthesise them into clear, structured insight.
- Translate findings into design principles and requirements that inform the concept and design of a supporting tool or agent.
- Prototype and test process interventions or concepts to validate whether they help teams reach buildable clarity.
- Facilitate workshops to frame problems, align stakeholders, and pressure-test emerging concepts.
Qualifications & Skill Sets
- At least 6 years of experience in service design, UX research, or product discovery, with experience shaping ambiguous problem spaces.
- Strong generative research and synthesis skills — able to turn messy, scattered inputs into structured insight.
- Comfort designing for process and workflow problems, not only interface problems.
- Confident workshop facilitation and stakeholder engagement.
- Ability to work independently in an exploratory 0→1 context where the end product is not yet defined.
- Interest in or exposure to AI-assisted tools or agents is an advantage.
Looking for at least 6 years of relevant experience
Working Location : Central
**We regret to inform that only shortlisted candidates will be notified. Personal data collected will be used for recruitment purposes**



