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Open nowPosted 2 days ago

Visitor Experience (Part Time at Singapore Discovery Centre, Joo Koon)

MyCareersFuture94,028 open roles

Pay
SGD 12 – SGD 14 an hour
Where
West, Singapore
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Your applicationOpen nowVisitor Experience (Part Time at Singapore Discovery Centre, Joo Koon)MyCareersFuture · West, Singapore

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  5. 34.1%30 days
This job: posted 2 days ago

The posting

We offer the following benefits to our Part Time team members:

  1. Part-time Incentive allowance - Eligibility is subject to meeting the minimum monthly working hours requirement
  2. Overtime payment
  3. Staff discount at the Company's retail and F&B outlets
  4. Singapore Discovery Centre membership (you may refer to our website for the full list of membership benefits)
  5. Transport reimbursement - Provided for duties performed outside official working hours
  6. Season parking at Singapore Discovery Centre – Discounted season parking
  7. Opportunity to convert to full-time – Subject to availability of position and good performance

Job Description

Part Time position

Daily Operations of Front-end Operations and Stations

Acts as a Visitor Experience Ambassador for SDC either as Guest Service Associate or Singapore Story Guide by delivering excellent guest experiences for our visitors and assisting visitors in whatever ways we can;

Guest Service Associate

  • Performs front-end operational roles that include but not limited to ticketing/cashiering, greeters, guest services functions, service recovery etc;
  • Performs retail operational roles that include but not limited to cashiering, inventory management, replenishment of stocks etc
  • In this role, the Visitor Experience Ambassador projects a professional image and handles enquiries and service recovery as well as handle safety issues and emergency situations (including rendering first aid) at the frontline

Singapore Story Guide

  • Share with guests the Singapore Story through guided tours at the Singapore Discovery Centre including the permanent exhibit galleries, temporary exhibitions, travelling exhibitions and thematic tours.
  • Bring alive the Singapore Story through role-playing, storytelling, facilitation of games and the application of other guiding techniques during guided tours.

Requirements:

  • Able to handle various scopes of work, as well as handle difficult customers.
  • Enjoy interacting with people of all ages and levels.
  • Customer service oriented.
  • Able to multi-task, prioritize, and manage time effectively.
  • Able to make on the spot decision when safety is being compromised.
  • Able to speak fluent English. Fluency in a second language will be advantageous.
  • Possess intermediate computer skills, familiar with Microsoft Office.
  • Able to handle POS system or cashier machines.
  • Preferably at least GCE O Level or ITE qualifications; and/or 1 year of relevant working experience, in the hospitality or tourism industry.

Uniform provided.

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