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Open nowPosted 15 days ago

Visitor Experience (Part timer at Singapore Air Force Museum)

MyCareersFuture94,028 open roles

Pay
SGD 12 – SGD 14 an hour
Where
West, Singapore
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Your applicationOpen nowVisitor Experience (Part timer at Singapore Air Force Museum)MyCareersFuture · West, Singapore

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  4. 14.0%14 days
  5. 33.7%30 days
This job: posted 15 days ago

The posting

We offer the following benefits to our Part-time team members:

  1. Part-time Incentive allowance - Eligibility is subject to meeting the minimum monthly working hours requirement
  2. Overtime payment
  3. Staff discount at the Company's retail and F&B outlets
  4. Singapore Discovery Centre membership (you may refer to our website for the full list of membership benefits)
  5. Transport reimbursement - Provided for duties performed outside official working hours
  6. Opportunity to convert to full-time – Subject to availability of position and good performance

Duties and Responsibilities

To create a positive and engaging experience for all visitors of Singapore Air Force Museum (SAFM), a member of Defence Collective Singapore Limited (DCS), and ensure that SAFM’s narrative is preserved, managed and consistently implemented during the day-to-day operations to achieve guest satisfaction.

Represent Singapore Air Force Museum in creating the best experience for guests.

  • Build rapport with guests and manage their needs & expectations.
  • Engage guests and deliver tour spiels, narrations and explanations on artefacts, exhibits and activities / games.
  • Performs operational roles in various stations such as

- Ticketing Reception, F&B and Retail

- Exhibitions / Galleries

- Theatre, Playground

  • Prepare and facilitate fun and exciting indoor/outdoor activities.
  • Provide the first level of service recovery.
  • Responsible for ticketing numbers consolidation & POS reconciliation.
  • Ensure the serviceability of exhibits, facilities and equipment by performing routine checks and basic corrective measures.
  • Prioritise the safety of guests and perform first aid if necessary.
  • Training is provided for the leading of tours and activities/games.

REQUIREMENTS

  • Guest-centric and service oriented
  • Enthusiastic in learning & performing a variety of operational and administrative work tasks
  • Patient and tactful when handling challenging situations
  • Enjoys interacting with people from diverse backgrounds
  • Comfortable with speaking to an audience
  • Excellent time-management and prompt in decision-making
  • Fluent in English and another language

Uniform provided.

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