The posting
Volunteer Management Executive
Key Responsibilities
Volunteer Recruitment & Engagement
• Manage volunteer recruitment, interview screening & onboarding
• Maintain volunteer database, schedules & deployment plans
• Coordinate volunteer orientations, briefings & handbook adherence
• Build strong volunteer culture aligned with trauma‑informed values
Programme Support
• Support shelter, events, outreach and community programmes
• Coordinate volunteer logistics, communications & duty fulfilment
• Track volunteer hours, attendance & feedback
Training & Capacity Building
• Conduct briefings on safeguarding, confidentiality, boundaries & crisis response
• Coordinate training sessions and capability development
Administrative & Reporting
• Maintain volunteer records & compliance with safeguarding policies
• Support reporting to management & funding partners
• Improve volunteer processes & experience feedback loops
Requirements
• Diploma/Degree in Social Sciences, Community Development, Communications or related field
• Experience in volunteer or community engagement preferred
• Strong interpersonal, communication & organisation skills
• Compassionate, adaptable, and aligned with social‑service values
• Respect for confidentiality & sensitivity when engaging with survivors



