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Open nowPosted 2 days ago

Hospitality Manager

Myrtle Management Consultants8 open roles

Where
Port Harcourt, Nigeria
Work mode
On site
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Your applicationOpen nowHospitality ManagerMyrtle Management Consultants · Port Harcourt, Nigeria

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The clock on this job

Early applications get read.

13.8% of postings close within 7 days. Measured by our own scanner across the market. Myrtle Management Consultants postings stay open a median of 22 days.

Share of postings closed within
  1. 2.2%1 day
  2. 4.7%3 days
  3. 13.8%7 days
  4. 22.3%14 days
  5. 37.8%30 days
  6. 59.0%60 days
This job: posted 2 days ago

Myrtle Management Consultants median: 22 days open

The posting

Company Description

Our client operates a private residential facility in Port Harcourt, Rivers State, providing accommodation and hospitality services in a comfortable, secure, and well-maintained environment. The residence is focused on delivering quality guest experiences through efficient accommodation management, housekeeping, personalised guest services, and well-coordinated residential operations.

Job Description

The Manager is responsible for the overall management, commercial performance and guest experience at The CharlesGate Residence. The Manager operates the property as a premium hospitality business, ensuring that every aspect of the guest journey, from reservation and pre-arrival communication through check-in, dining, housekeeping, maintenance and departure, reflects the luxury positioning of the Residence. The role carries direct responsibility for revenue and occupancy; guest satisfaction and retention; reservations and sales; housekeeping and property presentation; food and beverage service; maintenance and asset protection; staff management; inventory and procurement; financial and operational controls; marketing and corporate account development; and management reporting. The Manager works through all departmental teams, and reports on the performance of the Residence to the Chief Executive Officer / Managing Director.

Key Responsibilities

  1. Revenue, Occupancy and Commercial PerformanceTake ownership of the commercial performance of the Residence. Drive apartment occupancy and revenue. Develop strategies to increase weekday and weekend bookings. Manage room rates based on demand, seasonality, events and length of stay. Monitor competitor pricing within the premium Port Harcourt short-let and hospitality market. Maximise revenue from accommodation, food, beverages, laundry, airport transfers, private dining and other ancillary services. Develop repeat-business programmes. Build relationships with companies requiring accommodation for executives, consultants and visiting personnel. Develop partnerships with travel agents, relocation companies, event planners and corporate organisations. Ensure all major booking platforms are properly managed. Minimise vacant inventory.
  2. Guest Experience and Service ExcellenceAct as the primary custodian of the guest experience at The Residence. Ensure guests receive prompt and professional pre-arrival communication. Personally oversee VIP and corporate guest arrangements. Ensure seamless check-in and check-out. Anticipate guest needs rather than simply responding to complaints. Maintain an updated guest preference database. Ensure special occasions, including birthdays, anniversaries and celebrations, are recognised appropriately. Follow up with guests after departure and encourage satisfied guests to provide reviews. Resolve complaints professionally and promptly. Develop thoughtful, personalised touches that differentiate The Residence from conventional short-let apartments. Ensure no guest needs to repeatedly follow up for a reasonable request.
  3. Housekeeping and Property PresentationEnsure the Residence maintains luxury hospitality standards in all apartments, studios, common areas and outdoor spaces. Set and enforce housekeeping standards, checklists and turnaround times between guest stays.
  • Conduct regular personal inspections of apartments and public areas, and ensure supervisors do the same.Ensure linen, towels, toiletries and guest amenities are consistently of the approved quality and standard. Oversee laundry operations and ensure timely, quality service to guests. Ensure the property is always presentable for guests, VIP visits, corporate site visits and marketing content.
  1. Food and Beverage ServiceOversee all food and beverage operations, including breakfast, in-apartment dining, private dining and special catering. Ensure food quality, presentation, portion control and hygiene meet the required standards. Review menus periodically to reflect guest preferences, cost and availability of supplies. Monitor food and beverage costs, wastage and margins. Ensure compliance with food safety and hygiene regulations.
  2. Maintenance and Asset ProtectionProtect the owner's assets by ensuring the building, furniture, fittings, equipment and utilities are properly maintained. Implement a planned preventive maintenance schedule and ensure faults are logged, prioritised and resolved promptly. Ensure power, water, air-conditioning, security and other critical systems remain reliable, including backup arrangements. Manage external contractors and service providers, and verify the quality and cost of their work. Maintain an up-to-date asset register and ensure proper usage and safeguarding of company assets.
  3. Staff Management and SupervisionLead, motivate and develop the Residence team, working through the departmental supervisors. Recruit, onboard and train staff, and ensure adherence to company policies, procedures and service standards. Approve duty rosters and ensure adequate staffing at all times. Monitor attendance, performance and productivity, and conduct regular performance appraisals. Apply discipline and reward performance fairly and in line with company policy. Foster a culture of teamwork, integrity, accountability and hospitality.
  4. Reservations and SalesOversee reservations, ensuring enquiries are responded to promptly and converted into bookings. Ensure availability, rates and booking information are accurate across all channels. Ensure accurate guest registration, booking confirmation and payment documentation. Monitor booking sources and drive growth in direct bookings. Manage corporate contracts, negotiated rates and long-stay arrangements.
  5. Inventory and ProcurementEnsure inventory levels for housekeeping supplies, guest amenities, food and beverage items and operational materials are properly managed. Ensure accurate inventory records and periodic stock counts. Approve and coordinate procurement, ensuring cost-effective purchasing from reliable suppliers. Negotiate with suppliers and periodically review supplier performance and pricing. Ensure proper usage and safeguarding of stock and supplies.
  6. Financial and Operational ControlsPrepare, implement and manage the annual budget for the Residence, and control expenditure within approved limits. Ensure daily sales reconciliation of bookings, payments and cash received through all channels. Ensure strong cash-handling, documentation and approval controls are in place and followed. Investigate discrepancies and escalate financial irregularities to the Chief Executive Officer / Managing Director. Monitor operating costs, margins and profitability, and take corrective action where necessary. Ensure compliance with company policies, statutory requirements, safety, hygiene and regulatory standards applicable to hospitality operations. Support internal audit processes and maintain proper documentation of operational and financial activities.
  7. Marketing and Corporate Account DevelopmentLead marketing initiatives aimed at increasing occupancy, direct bookings and revenue. Work closely with the Social Media and Marketing team to provide property content, promotions and updates. Facilitate content creation within the property, including photos, videos and promotional features. Identify, pitch to and manage corporate accounts, including oil and gas, engineering, consulting and other companies with visiting personnel. Track market trends, guest feedback and competitor activity to support marketing strategy. Encourage guest engagement and reviews on booking platforms and social media channels.
  8. Management ReportingSubmit weekly and monthly management reports covering occupancy, revenue, average daily rate, cost, guest feedback, maintenance and staffing. Present performance against budget and targets, with analysis, risks and recommended actions. Escalate significant guest, safety, security, financial or operational issues promptly to the Chief Executive Officer / Managing Director. Provide daily sales reports and ensure reconciliations are accurate and timely.
  9. OthersEnsure that HSE policies and procedures are strictly adhered to by you and all supervisees in the company. Be responsible for your safety and the safety of your colleagues. Perform any other duties assigned by the Chief Executive Officer / Managing Director.

Qualifications

  • Bachelor's Degree in Hospitality Management, Business Administration or a related field. A professional hospitality qualification is an added advantage. Minimum of 5 years' experience in hospitality operations, hotel or serviced apartment management, including at least 2 years in a management role. Proven track record in revenue and occupancy management, cost control and budgeting. Strong knowledge of sales reconciliation, financial reporting, inventory management and procurement. Demonstrated experience in staff leadership, guest relations and corporate account development. Excellent communication, negotiation and interpersonal skills. Proficiency in property management and booking systems and Microsoft Office

Additional Information

The remuneration package is competitive, along with other benefits.

Applications close on 30th November 2026. Interviews will be conducted on a rolling basis up to the closing date.

Successful candidates will be required to undergo additional assessments as part of the selection process.

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