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Open nowPosted 8 days ago

SALES – FRONT DESK EXECUTIVE

Myrtle Management Consultants8 open roles

Where
Abuja, Nigeria
Work mode
On site
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Your applicationOpen nowSALES – FRONT DESK EXECUTIVEMyrtle Management Consultants · Abuja, Nigeria

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

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  4. CV RocketApplied on Myrtle Management Consultants's own form.

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The clock on this job

Early applications get read.

13.8% of postings close within 7 days. Measured by our own scanner across the market. Myrtle Management Consultants postings stay open a median of 22 days.

Share of postings closed within
  1. 2.2%1 day
  2. 4.7%3 days
  3. 13.8%7 days
  4. 22.3%14 days
  5. 37.8%30 days
  6. 59.0%60 days
This job: posted 8 days ago

Myrtle Management Consultants median: 22 days open

The posting

Company Description

Our client in the hospitality industry, operating a short-stay apartment business, urgently requires the services of a suitably qualified and experienced candidate to fill the position of Sales – Front Desk Executive.

Job Description

Key Responsibilities

1. Guest Reception and Customer Service

  • Welcome guests and attend to enquiries professionally.
  • Provide accurate information about apartment facilities, services, rates, and booking options.
  • Ensure a smooth and pleasant check-in and check-out experience.
  • Attend to guest requests, complaints, and concerns promptly.

2. Sales and Reservations Management

  • Respond to booking enquiries through phone calls, emails, social media, and other communication channels.
  • Promote apartment services and convert enquiries into confirmed reservations.
  • Manage reservations, confirm bookings, and maintain accurate guest records.
  • Follow up with prospective guests to encourage bookings and secure sales.
  • Communicate room availability, rates, and booking policies to customers.

3. Marketing and Business Development

  • Identify opportunities to attract new customers and increase apartment occupancy.
  • Promote the apartment through available marketing and sales channels.
  • Encourage repeat bookings and referrals through effective customer relationship management.
  • Support promotional activities and sales initiatives to achieve booking targets.

4. Front Desk Administration and Documentation

  • Maintain accurate records of reservations, guest details, payments, and enquiries.
  • Prepare daily sales and booking reports for management.
  • Handle correspondence and ensure proper documentation of guest transactions.
  • Maintain an organised and professional front desk environment.

5. Payment and Operational Coordination

  • Receive and process guest payments in line with approved company procedures.
  • Issue payment confirmations and maintain accurate transaction records.
  • Coordinate with housekeeping and maintenance staff to ensure apartments are ready for guest arrivals.
  • Report operational issues and guest concerns to the appropriate management personnel.

6. Client Relationship Management

  • Build and maintain positive relationships with guests and prospective customers.
  • Provide timely responses and appropriate solutions to guest enquiries and complaints.
  • Educate guests on apartment policies, facilities, and available services.
  • Encourage positive reviews, referrals, and repeat patronage.

Qualifications

Qualifications and Experience

  • Minimum of an OND, HND, or Bachelor's Degree in Business Administration, Hospitality Management, Marketing, or a related field.
  • Previous experience in front desk operations, sales, customer service, or hospitality.
  • Experience in hotel, serviced apartment, or short-stay apartment operations is an advantage.
  • Basic knowledge of reservation systems, Microsoft Office, and online communication platforms.
  • Good understanding of sales and customer relationship management practices.

Required Skills and Competencies

  • Excellent communication and interpersonal skills.
  • Strong sales, negotiation, and customer service abilities.
  • Good organisational and administrative skills.
  • Ability to handle customer enquiries and complaints professionally.
  • Attention to detail and accuracy in record-keeping.
  • Basic computer literacy and proficiency in Microsoft Office applications.
  • Professional appearance, confidence, honesty, and a positive attitude.
  • Ability to work independently and as part of a team.
  • Flexibility to work shifts, weekends, and public holidays when required.

Additional Information

Only shortlisted candidates will be contacted.

Further assessments will be required.

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