The posting
Aloha Mixed Plate is an iconic local restaurant established in Lahaina 30+ yrs ago. Serving delicious local food at affordable prices, we are excited to serve our local community and visitors. The location and its million-dollar view is a great place to call work with excellent benefits. We look forward to hearing from those who share our values, principles, and the spirit of Aloha. We are seeking a highly motivated, experienced Manager to join our team. An Ideal opportunity for someone that likes a changing environment, and loves a variety of both local, comfort and asian foods.
*Up to $1000 Signing Bonus*
Description: Responsible for every aspect of the guest's and staff's experience.
Duties include:
- Training new hires, and scheduling staff, greeting guests, resolving customer complaints, providing hands-on help to service teams, leading daily pre-shifts with staff.
- Schedules and leads monthly Staff Meetings.
- Establishes and maintains good communication and relationships with staff.
- Identifies regular customers by name and tracks their preferences.
- Restaurant experience in a supervisory or management role strongly preferred.
Our Performance Expectations are:
- The Floor Manager reports to the General Manager of each establishment
- Hires and oversees training and performance reviews for dining service staff, following the standards set for each outlet and using the passport as a base guide
- Schedules staff based upon anticipated volume and coordination of balanced service teams
- Adjusts environment, music and lighting, and temperature as needed to maintain the appropriate atmosphere and service levels
- Resolves any customer complaints that are "passed up" from staff and/or asks for help from the Restaurants General Manager or Food & Beverage Director
- Provides hands-on help if needed by any of the service teams, including facilitating the resolution of conflicts between or within teams
- Greets guests and delivers the aloha experience to each Knows regulars by name and tracks their seating and dining preferences
- Passes all training requirements required of front line staff as server, host, and busser positions within 6 months
- Is able to prepare all specialty beverages according to Aloha Mixed Plates specifications
- Maintains inventory of service products, glassware, silver, uniforms
- Leads service staff in cleaning and maintaining of all front of the house areas, furniture, equipment and fixtures, coordinating with the Chef and cleaning crew
- Updates Point of Sale systems as needed
- Leads daily pre-shifts and schedules monthly staff meetings
- Establishes and maintains good communication and a positive working relationship with Restaurant Managers, General Manager, Food & Beverage Director, Chef and Back of the House staff
The Success Patterns for this position are:
- Restaurant experience in a supervisory or management role strongly preferred
- Has worked in a high-end restaurant service environment
- Has an appreciation for and working knowledge of really good local food
- Provides leadership that inspires teamwork, generates energy, enthusiasm, and drives results
- Has a reputation for excellent relations with customers, vendors, floor and Kitchen staff
- Has the ability to design, implement, and to continuously improve the systems and procedures that lead to success
- Has experience in the training and development of staff members
- Is self-directed and able to work independently, as well as be an integral member of the management team
- Has the ability to deliver the Aloha Mixed Plate Experience to every customer.
- Likes to work holidays, weekends, events, and other peak periods of the restaurant Business
Successful Candidates will have the following Personal Characteristics:
- Leadership style consistent with Na Hoaloha Ekolu team management
- An outgoing personality who can create and build energy around them
- Excellent verbal and written communication skills
- Passionate about great food and great service
- Excellent planning, organization, and coordination skills
- Comfortable making decisions and problem solving.
- Can handle complexity and paradox
- High level of interest in learning about food, people, and business
- Possesses strong interpersonal skills and able to work easily with diverse people and groups
We offer an excellent benefits package including medical, dental, vision, drug, 401(k) with up to 4% company match, PTO upon qualifying, flexible spending account, employee meals, discounts and much more!
