The posting
NATIONAL CENTER FOR MISSING & EXPLOITED CHILDREN POSITION DESCRIPTION TITLE: Case Manager 2 (Bilingual in Spanish preferred) LOCATION: Lake Park, FL FLSA STATUS: Exempt DIVISION: Missing Children Division (MCD) DEPARTMENT: Case Management TRAVEL REQUIREMENT: As required by management. HOURS and SCHEDULE: Monday – Friday, 9:00am to 5:30pm (37.5 hours within five (5) days per week); unless otherwise required or approved by management. This position may require shift work and on-call responsibilities. This position may be responsible for covering the evening shift (i.e. 2:00 pm to 10:00 pm, Monday – Friday) or weekends, if requested. SUPERVISION RECEIVED: This position reports to the Supervisor, Case Management and works under the general supervision of MCD Management. SUPERVISION EXERCISED: None. RESPONSIBILITY FOR PUBLIC CONTACT: Daily contact requiring courtesy, discretion, and sound judgment. LICENSING AND CERTIFICATION: Must be eligible to apply for VCIN certification which requires either U.S. citizenship or having been a lawful resident of the U.S. for the past 10 consecutive years. Must obtain VCIN certification within three (3) months of hire and maintain certification including completion of all required training. VCIN certification requires background screening, to include fingerprinting, criminal history check, and professional references. GENERAL DESCRIPTION: Position is responsible for the handling of lead and intake information as assigned by Missing Children Division leadership. Analyze, collate, and disseminate information concerning missing and exploited children to the appropriate investigative agencies. Maintain contact and provide technical assistance to parents, police, and other authorized agencies involved in providing services for missing and exploited children. Coordination of NCMEC resources within a team environment, to include (but not limited to) Long Term Missing Case Managers, Forensic Case Managers, MCD Case Managers, Analytical Services Division, Team Adam, Family Advocacy Division to assist and support law enforcement agencies and families associated with these cases. This position may require shift work and on-call responsibilities. This position may be responsible for covering the evening shift (i.e. 2:00pm to 10:00pm, Monday – Friday) or weekends, if requested. ESSENTIAL DUTIES AND RESPONSIBILITIES:
Manage missing child cases from the time of assignment through the recovery process with responsibility for their own individual caseload. Make initial and follow-up contact with parents, guardians, law enforcement on assigned cases. Assess each individual case for criticality and high-risk patterns, and provide all necessary resources, including emergency media and deployments as case circumstances change or evolve. Establish, maintain, and foster close working relationship with parents, guardians and law-enforcement contacts as the assigned case’s primary point of contact. Provide technical assistance to parents, guardians, law-enforcement, and other authorized agencies on domestic and international resources in a timely and professional manner, and assess each individual case for criticality and high-risk patterns Assigned to a Case Management on-call/off-hours rotation to handle critical and escalation casework Provide reunification and post-recovery support to families with missing and exploited children cases in a timely and professional manner. Organize case information and maintain a working case file containing documentation of all activities as well as materials. Document case activities using a computer database and disseminate information to appropriate agencies and organizations in a timely manner and in compliance with established procedures. Prepare and draft summary, progress and supplemental reports for internal case management review and media purposes. Prepare appropriate cases for “media-ready” status in accordance with established case management policies and procedures. Make poster targeting assessments and then target “media-ready” cases with appropriate poster distribution partners, liaise with NCMEC’s Communication Division and other available resources in pertinent geographic locations. Review and analyze case reports and leads to ensure all possible analytical and investigative avenues have been considered and addressed. Process recovered or resolved cases with all appropriate and necessary information and data to ensure the integrity of the database. Access information and query the FBI's National Crime Information Center (NCIC) computer and National Law Enforcement Telecommunications System (NLETS), as needed. Maintain strict confidentiality of all law enforcement sensitive and case related information. Provide after-hours technical assistance during rotating on-call shifts as assigned. Assist other staff members when needed [i.e. staffing shortages, emergent situations]. Provide training, mentoring, direction, and overview of activities for case managers, interns and volunteers. Maintain a professional and courteous demeanor at all times. Promote and exhibit loyalty to the National Center for Missing & Exploited Children and the cause of protecting children worldwide. Promote a professional image. Communicate with co-workers, management, law enforcement officials, and others in a courteous and professional manner. Conform with and abide by all regulations, policies, work procedures, and instructions. Respond promptly when returning telephone calls, emails and all other correspondence both internally and externally.
EDUCATION AND EXPERIENCE:
Bachelor’s degree in Human Services, Criminal Justice or related field; or equivalent combination of education and work experience. Experience with criminal justice, law, international relations, counseling or victim’s services preferred. Minimum of four (4) years of experience in law enforcement, social work, investigations or a related field.
SKILLS, KNOWLEDGE, AND ABILITIES:
Knowledge, understanding, and ability in the operation of NCIC, NLETS, and microcomputer systems. Demonstrate strong organizational ability and skills in problem solving. Knowledge of criminal justice and social service systems including knowledge of police procedures and methodology. Ability to manage, prioritize and complete numerous tasks in a fast paced work environment under tight deadline restrictions. Produce work product with a high degree of accuracy and attention to detail. High degree of accountability. Knowledge of word processing, spreadsheets, database software, social media/network sites, and database programs and applications. Ability to work evening and weekend shifts as well as rotating on-call shifts as assigned. Ability to mentor, guide and assist fellow colleagues, interns and volunteers. Bi-lingual English/Spanish language skills preferred with cultural competency with respect to Mexico and Latin America highly desired. Excellent verbal and telephone communication skills and a demonstrated capacity to communicate effectively and compassionately with individuals in crisis. Strong verbal and written communication skills. Excellent organizational and interpersonal skills. Adaptability, flexibility and ability to work as part of a team or in an individual capacity. Ability to handle and maintain Possess integrity and confidentiality of highly sensitive material and information.
