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Open nowPosted 6 days ago

Senior Admin Support Assistant

Navy Federal Credit Union108 open roles

Where
Pensacola, FL, United States
Work mode
Hybrid
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Your applicationOpen nowSenior Admin Support AssistantNavy Federal Credit Union · Pensacola, FL, United States

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Navy Federal Credit Union's own form.

The reply lands in your private mailbox

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The clock on this job

Early applications get read.

8.1% of postings close within 7 days. Measured by our own scanner across the market. Navy Federal Credit Union postings stay open a median of 4 days.

Share of postings closed within
  1. 1.8%1 day
  2. 3.5%3 days
  3. 8.1%7 days
  4. 15.1%14 days
  5. 33.9%30 days
This job: posted 6 days ago

Navy Federal Credit Union median: 4 days open

The posting

Job Description

To provide a variety of administrative support functions for the Collections division. Facilitate effective bi-directional communication between admin employees and management. Assist with developing soft and hard skills of new and existing employees. Work is performed under moderate supervision.

Responsibilities

  • Assist management with coordinating and executing team tasks
  • Monitor and assist team as needed to ensure tasks are completed and deadlines are met
  • Adhere to policies and procedures regarding handling of financial documents, member info, and physical security
  • Log, sort and record incoming/return mail
  • Inform the team of changes and new instructions as requested by management
  • Present "Administrative Support Overview" to the New Employee Training Class
  • Provide training to employees as directed by management
  • Solicit feedback and ideas from section employees on current processes and policies
  • Answer team questions regarding daily operations, policies, and procedures
  • Update and maintain policy and procedure manual for the Administrative Section in the Collections Division
  • Maintain various reports, phone lists, and rosters
  • Coordinate specific loan adjustment sequences with the Collections' Consumer Loan Account Specialists
  • Prepare correspondence, data, reports, presentations; proofread documents for team members, and recommend edits
  • Take minutes for section meetings as requested
  • Attend / conduct meetings/ discussions on behalf of management as needed
  • Participate in, or lead special projects or research for management, including testing of new systems, or simple data gathering and analysis
  • Retrieve and direct after-hour voice mail messages for the Collections division
  • Perform other duties as assigned

Qualifications

  • Experience in performing clerical and/or administrative duties/responsibilities
  • Experience in customer service, preferably in a financial institution
  • Experience in leading, guiding and mentoring others
  • Ability to work independently and in a team environment
  • Ability to manage multiple priorities independently and/or in a team environment to achieve goals
  • Ability to maintain confidentiality and demonstrate integrity
  • Experience in de-escalating complaints and conflicts
  • Ability to influence, negotiate and persuade to reach agreeable exchange and positive outcomes
  • Advanced administrative, clerical, and technical skills
  • Advanced skill performing mathematical calculations and working accurately with numbers
  • Advanced skill interacting with staff, management, and members diplomatically and tactfully
  • Advanced skill building effective relationships through rapport, trust, diplomacy and tact
  • Advanced skill maintaining composure in a high production and changing environment
  • Advanced active listening skills to respond to inquiries and requests
  • Effective organizational, planning and time management skills
  • Effective skill presenting findings, conclusions, alternatives and information clearly and concisely
  • Effective research, analytical, and problem solving skills
  • Effective skill maintaining accuracy with attention to detail and meeting deadlines
  • Effective skill exercising initiative and using good judgment to make sound decisions
  • Effective skill following, interpreting and applying guidelines, procedures, practices, regulations
  • Effective skill communicating with all levels within an organization
  • Advanced verbal and written communication skills
  • Advanced word processing, spreadsheet, and presentation software skills

Desired Qualifications

  • Working knowledge of NFCU's products, services, programs, policies and procedures
  • Working knowledge of NFCU's functions, philosophy, operations and organizational objectives
  • Experience in administrative support, financial services, member service, operations, collections, or a related processing environment
  • Ability to follow established procedures and apply written instructions accurately
  • Strong attention to detail and accuracy
  • Effective verbal and written communication skills
  • Ability to organize work, manage multiple priorities, and meet deadlines
  • Ability to work independently and collaboratively in a team environment
  • Demonstrated ability to work effectively in a high-volume, fast-paced production environment while maintaining quality, accuracy, and productivity standards
  • Working knowledge of bankruptcy procedures, systems, and processes preferred

Additional Information

Hours:

  • Monday - Friday, 9:00AM - 5:30PM

Location:

  • 5510 Heritage Oaks Drive, Pensacola, FL 32526

About Us

Navy Federal provides much more than a job. We provide a meaningful career experience, including a culture that is energized, engaged and committed; and fierce appreciation for our teams, who are rewarded with highly competitive pay and generous benefits and perks.

Our approach to careers is simple yet powerful: Make our mission your passion.

  • FORTUNE 100 Best Companies to Work For® 2025
  • Yello and WayUp Top 100 Internship Programs
  • Computerworld® Best Places to Work in IT
  • Newsweek Most Loved Workplaces
  • 2025 PEOPLE® Companies That Care
  • Newsweek Most Trustworthy Companies in America
  • Military Times 2025 Best for Vets Employers
  • Best Companies for Latinos to Work for 2025
  • Forbes® 2025 America’s Best Large Employers
  • Forbes® 2025 America's Best Employers for New Grads
  • Forbes® 2025 America's Best Employers for Tech Workers
  • 2025 RippleMatch Campus Forward Award Winner for Overall Excellence
  • Military.com Top Military Spouse Employers 2025
  • 2025 Handshake Early Talent Award

From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of, Navy Federal Credit Union.

Equal Employment Opportunity: All qualified applicants will receive consideration for employment without regard to age, race, sex, color, religion, national origin, disability, veteran status, pregnancy, sexual orientation, genetic information, gender identity or any other basis protected by applicable law.

Accommodations: If you need accommodation or assistance for a qualifying condition to complete the online application (or during any stage of the hiring process), you can contact Navy Federal's Medical Accommodations team at [email protected] or by calling 1-888-503-6013. This team cannot provide any information on job postings or application status.

Disclaimers: Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team’s discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position. For additional details regarding compensation and benefits, review the Benefits page of the Navy Federal Career Site.

Protect Yourself from Job Scams: Navy Federal Credit Union jobs are posted on our career site, jobs.navyfederal.org and reputable job boards (e.g., LinkedIn, Indeed). We do not post jobs on social media marketplaces, messaging apps or unverified websites. We will never ask candidates for payment, bank details or personal financial information during the hiring process.

Bank Secrecy Act: Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.

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