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Job Profile: Administrative Operations Manager 2 Job Family: Administrative Operations Time Type: Full time Apply before 11:59 PM Arizona time the day before the posted End Date. Minimum Qualifications: Bachelor's degree and five (5) years of experience appropriate to the area of assignment/field including two (2) years managerial experience; OR, Any equivalent combination of experience and/or training from which comparable knowledge, skills and abilities have been achieved. Job Profile Summary: Manages the intermediate to complex operations of a department within the division. Monitors budget, implements strategic priorities, and prepares reports for senior management. Job Description: The ASU Alumni Association is seeking an experienced people leader and relationship builder to guide one of the university’s most visible and far-reaching engagement programs. The Director of Alumni Volunteer Networks will lead a professional team and hundreds of alumni volunteers who create connections, strengthen Sun Devil pride and represent ASU in communities around the world. This is an opportunity to shape the future of a global volunteer network and build the structure, leadership pipeline and engagement strategy necessary for its continued growth and success. The Director of Alumni Volunteer Networks provides strategic leadership for the ASU Alumni Association’s global network of geographic, affinity and international chapters, clubs and connections. This position manages multiple professional staff members and provides direction, support and accountability to hundreds of alumni volunteers who serve as ambassadors for Arizona State University around the world. The Director is responsible for setting a clear vision, translating strategy into action, and building the systems, expectations and culture necessary for a large volunteer organization to thrive. This individual will strengthen existing networks, identify opportunities for growth and ensure alumni volunteers have meaningful, well-supported ways to connect Sun Devils with one another and with ASU. The successful candidate will be an experienced people leader and relationship builder who demonstrates sound judgment and can lead through influence across a complex, decentralized organization. This individual must be equally comfortable coaching staff, engaging alumni leaders, addressing organizational challenges and using data to evaluate and improve the effectiveness of the volunteer network. This position is in person Monday through Friday, 8 a.m. to 5 p.m., at Old Main on the Tempe campus. Regular evening and weekend work is required based on the Alumni Association’s events and engagement schedule. Position Salary Range: $85,000-$95,000 per year; DOE Essential Duties: Develop and execute the strategy for the ASU Alumni Association’s global network of geographic, affinity and international chapters, clubs and connections, establishing clear priorities, operating standards and measures of success. Lead, coach and develop the professional staff responsible for volunteer engagement, chapter operations, programming and administrative support. Establish clear goals, accountability and a collaborative, service-oriented team culture. Provide leadership and direction to hundreds of alumni volunteers worldwide, ensuring they have the training, resources, communication and support necessary to represent the ASU Alumni Association effectively. Build a sustainable volunteer leadership pipeline through intentional recruitment, onboarding, development, recognition and succession planning. Establish clear governance practices, volunteer roles and performance expectations across the network. Address challenges proactively and make recommendations to strengthen, restructure or conclude networks when appropriate. Evaluate the health and effectiveness of chapters and communities using participation data, volunteer feedback and organizational priorities. Use those insights to strengthen existing networks and identify opportunities for future growth. Guide staff and volunteer leaders in developing meaningful programs and experiences that connect alumni with one another, advance ASU’s mission and create opportunities for alumni to support students and the university. Build strong relationships with alumni leaders, university partners and key stakeholders to align volunteer initiatives with broader institutional priorities and expand opportunities for alumni engagement. Oversee departmental and chapter budgets, operational processes, volunteer policies and administrative systems to ensure responsible stewardship, consistency and accountability. Identify and implement technology, tools and scalable practices that improve volunteer communication, data collection, chapter support and network effectiveness. Represent the ASU Alumni Association at meetings, programs and events with alumni, volunteers, university leaders and community partners. Desired Qualifications: Experience leading a large, complex or geographically distributed volunteer network. Demonstrated experience directly supervising, coaching and evaluating professional staff, including setting expectations, managing performance and supporting employee development. Proven success recruiting, developing, motivating and retaining volunteer leaders. Experience developing strategy and translating organizational goals into clear plans, staff responsibilities and measurable outcomes. Experience establishing volunteer governance practices, operating standards, leadership succession plans or accountability measures. Demonstrated ability to assess program effectiveness, address underperformance and lead teams or programs through growth and change. Strong professional presence and demonstrated ability to build trusted relationships with alumni leaders, university partners and key stakeholders. Excellent communication skills, including experience navigating sensitive situations, resolving conflict and influencing without direct authority. Experience using data, feedback and performance measures to evaluate programs and guide decisions. Experience managing budgets and allocating resources across multiple programs, regions or teams. Experience working in a complex, decentralized organization with multiple stakeholders and competing priorities. Experience with constituent relationship management systems, such as Salesforce, and technology used to engage and support volunteers. Experience engaging individuals across different geographic regions, cultures, identities and perspectives. Experience in higher education, alumni relations, volunteer engagement, community relations or nonprofit management is preferred. Working Environment: Activities are performed in an environmentally controlled office setting subject to extended periods of sitting, keyboarding, and manipulating a computer mouse Some duties are performed outside of the office setting in various areas in and around campus, which will require standing for varying lengths of time and walking moderate distances to perform work Frequent bending, reaching, lifting, pushing and pulling up to 25 pounds Department Statement: The ASU Alumni Association serves as the link between more than 600,000 ASU alumni world-wide and their alma mater. The Association develops alumni affinity for ASU through continued professional development opportunities, collaborative community programing and philanthropic outreach. Our events and programs share innovations being developed at the university, highlight alumni impacting the community and celebrate special moments from our rich history. Driving Requirement: Driving is not required for this position. Location: Campus: Tempe Funding: No Federal Funding Instructions to Apply: Current employees, student workers seeking staff opportunities, and students applying for student worker positions must apply directly through the Workday Jobs Hub. To be considered, your application must include all of the following attachments: Cover letter Resume or CV Multiple documents may be uploaded in the attachments section. Alternatively, applicants may combine all required materials into a single PDF for submission. Please ensure uploaded documents are clearly labeled and include your name. Please ensure your resume includes all employment information in month and year format, for example 6/04 to 8/14, along with job title, job duties, and employer name for each position. Your resume should clearly demonstrate how your experience and background meet the minimum and desired qualifications for this position. Incomplete applications or missing required materials may not be considered. Important: Do not withdraw your application to make edits. Once an application is withdrawn, it cannot be edited, reactivated, or replaced with a new submission. If you have questions or need assistance, please contact The Office of Human Resources Talent Acquisition before the posting close date. Graduate Assistant, Intern and part-time positions are counted as half time for experience equivalency, meaning one year equals six months of experience. Only electronic applications will be accepted for this position. By submitting an application, you confirm that the information provided is accurate and complete. ASU Statement: Arizona State University is a new model for American higher education, an unprecedented combination of academic excellence, entrepreneurial energy and broad access. This New American University is a single, unified institution comprising four differentiated campuses positively impacting the economic, social, cultural and environmental health of the communities it serves. Its research is inspired by real world application blurring the boundaries that traditionally separate academic disciplines. ASU serves more than 100,000 students in metropolitan Phoenix, Arizona, the nation's fifth largest city. ASU champions inclusive excellence, and welcomes students from all fifty states and more than one hundred nations across the globe. ASU is a tobacco-free university. For details visit https://wellness.asu.edu/explore-wellness/body/alcohol-and-drugs/tobacco All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or any other basis protected by law. Notice of Availability of the ASU Annual Security and Fire Safety Report: In compliance with federal law, ASU prepares an annual report on campus security and fire safety programs and resources. ASU’s Annual Security and Fire Safety Report is available online at https://www.asu.edu/police/PDFs/ASU-Clery-Report.pdf. You may request a hard copy of the report by contacting the ASU Police Department at 480-965-3456. Relocation Assistance – For information about schools, housing child resources, neighborhoods, hospitals, community events, and taxes, visit https://cfo.asu.edu/az-resources. ASU’s comprehensive benefits package is a key part of your total compensation. Visit the ASU Compensation Estimator Employment Verification Statement: ASU conducts pre-employment screening which may include verification of work history, academic credentials, licenses, and certifications. Background Check Statement: ASU conducts pre-employment screening for all positions which includes a criminal background check, verification of work history, academic credentials, licenses, and certifications. Employment is contingent upon successful passing of the background check. Fingerprint Check Statement: This position is considered safety/security sensitive and will include a fingerprint check. Employment is contingent upon successful passing of the fingerprint check. Current ASU employees and Contingent Workers should log into Workday to search for and apply to jobs using the Jobs Hub. Submitting your application using this portal may result in longer recruitment times. If you are not a current ASU employee, please create an external candidate account using a personal (non-ASU) email address and continue your application through this site. For step-by-step instructions, refer to the ASU Application Guide for External Candidates If you are a student (worker and non-worker) interested in applying for student jobs, please log into Workday to search for and apply to jobs using the Jobs Hub and click on Find Student Jobs in the lefthand menu. If you are a student (non-worker) interested in applying for staff jobs, please create an external candidate account using a personal (non-ASU) email address and continue applying through this site. About Arizona State University Recognized by U.S. News & World Report as the country’s most innovative school, Arizona State University is where students and faculty work with NASA to develop, advance and lead innovations in space exploration.
