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Open nowPosted 1090 days ago

IT-SUPPORT-TECHNIKER (m/w/d) in Voll- oder Teilzeit ab sofort

netactive2 open roles

Where
Bremerhaven
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Your applicationOpen nowIT-SUPPORT-TECHNIKER (m/w/d) in Voll- oder Teilzeit ab sofortnetactive · Bremerhaven
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  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on netactive's own form.

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The clock on this job

Early applications get read.

8.2% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 1.8%1 day
  2. 3.6%3 days
  3. 8.2%7 days
  4. 15.2%14 days
  5. 34.0%30 days
This job: posted 1090 days ago

The posting

Was dich erwartet

Als IT-Support-Techniker bist du ​der erste Ansprechpartner ​unserer Kunden. Du verstehst ​technische Problemstellungen, findest Lösungen und kannst diese per Fernwartung oder vor Ort beim Kunden anwenden.

In Projekten unterstützt du bei der Installation von Servern, PC- und Notebook-Arbeitsplätzen, Firewalls und ​IP-Telefonanlagen.

Deine Aufgaben

  • Entgegennahme von Anrufen auf der 1st-Level-Support-Hotline
  • Gemeinsame Problemlösung mit dem Kunden am Telefon
  • Aufnahme von Problemfällen und Dokumentation in einem Ticketsystem
  • Troubleshooting im Bereich Hard- und Software in einer Windows-Umgebung
  • Übergabe von Tickets an den 2nd-Level-Support
  • Unterstützung bei IT-Infrastruktur-Projekten

Dein Profil

  • Abgeschlossene Ausbildung im Bereich Fachinformatik für Systemintegration oder vergleichbar
  • Technische Affinität im Bereich Windows
  • Systematische Vorgehensweise im Bereich Problemlösung
  • Durchhaltevermögen bei der Fehlersuche auch bei kniffligen Support-Fällen
  • Bereitschaft, dich in neue und herausfordernde Aufgaben einzuarbeiten
  • Eigenverantwortliches Handeln, ein freundliches Wesen und kundenorientiertes Auftreten am Telefon

Wir bieten

  • Eine abwechslungsreiche und unbefristete Tätigkeit innerhalb eines ambitionierten Teams
  • Eine strukturierte durch einen Mentor begleitete Einarbeitung mit regelmäßigen Feedback-Gesprächen
  • Attraktive und modern eingerichtete Büroräume
  • Professionelle Software für Ticketbearbeitung, Dokumentation und Management sowie Monitoring
  • Ein Arbeitsumfeld mit dem Qualitätssiegel „Ausgezeichnet Familienfreundlich“
  • Betriebliche Altersvorsorge
  • Betriebliches Gesundheitsmanagement
  • Betriebliche Weiterbildungen und Workshops

Arbeitszeiten

  • Arbeitstage Mo – Fr
  • Digitale Zeiterfassung
  • Gleitzeit mit Kernarbeitszeit
  • Übernahme von Früh-/Spätschichten (innerhalb der Rahmenarbeitszeit von 8:00 Uhr - 18:00 Uhr)
  • Homeoffice-Möglichkeiten

Deine Bewerbung

Du fühlst dich angesprochen und wir haben dein Interesse geweckt? Dann bewirb dich bei uns unter Angabe deiner Gehaltsvorstellung und des frühestmöglichen Eintrittstermins über unser netactive-Karriereportal. Werde Teil unserer netactive-Familie, denn „IT feels good.“

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