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Open nowPosted 13 hours ago

Customer Service Analytics & Insights Analyst

Netflix365 open roles

Where
US
Work mode
Remote
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Your applicationOpen nowCustomer Service Analytics & Insights AnalystNetflix · US

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Netflix's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

12.4% of postings close within 7 days. Measured by our own scanner across the market. Netflix postings stay open a median of 51 days.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.4%7 days
  4. 20.0%14 days
  5. 35.5%30 days
  6. 58.6%60 days
This job: posted 13 hours ago

Netflix median: 51 days open

The posting

This position is listed on behalf of a partner company, which manages all applications and next steps. Our partner is looking for a Customer Service Analytics & Insights Analyst based in the United States.

Join a data-driven team focused on improving customer service operations through advanced analytics, demand forecasting, and customer insights. In this role, you will combine analytical judgment with operational expertise to anticipate customer service demand and understand the factors driving customer contacts. You will interpret forecasting models, assess emerging trends, and evaluate the impact of product launches, pricing changes, policy updates, and unexpected events. By connecting operational forecasts with customer experience insights, you will help teams make more informed decisions about staffing, capacity planning, and service improvements. You will also leverage Generative AI and conversation intelligence tools to uncover patterns, automate repetitive tasks, and improve analytical workflows. This remote opportunity is ideal for a curious, independent analyst who enjoys transforming complex data into clear recommendations with measurable business impact.

Accountabilities

  • Competitive compensation: Annual salary ranging from $150,000 to $230,000, depending on location, professional background, skills, and experience.
  • Flexible compensation structure: The opportunity to choose annually how compensation is allocated between salary and stock options, subject to the applicable compensation program. The role does not include an annual cash bonus.
  • Comprehensive healthcare: Access to health insurance plans and health savings and flexible spending accounts.
  • Mental health and well-being: Mental health support and programs designed to support employee well-being.
  • Retirement and financial security: 401(k) retirement plan with employer matching and a stock option program.
  • Insurance protection: Disability coverage, life insurance, and serious injury benefits.
  • Family support: Family-forming benefits and leave programs to support a range of personal and family needs.
  • Paid time off: Flexible paid time off for full-time salaried employees, along with paid leave of absence programs. Full-time hourly employees accrue 35 days annually for vacation, holidays, and sick time.
  • Remote work: A remote position based in the United States, offering the opportunity to contribute to a distributed team.
  • Inclusive workplace: A commitment to equal employment opportunities, diversity, accessibility, and reasonable accommodations throughout the recruitment process.

How Jobgether works:

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

Why Apply Through Jobgether?

Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.

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