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Open nowPosted 10 days ago

Benefit Programs Manager

New Courtesy Posting Site16 open roles

Where
Henrico, VA, United States
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Your applicationOpen nowBenefit Programs ManagerNew Courtesy Posting Site · Henrico, VA, United States

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on New Courtesy Posting Site's own form.

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The clock on this job

Early applications get read.

13.8% of postings close within 7 days. Measured by our own scanner across the market. New Courtesy Posting Site postings stay open a median of 28 days.

Share of postings closed within
  1. 2.2%1 day
  2. 4.7%3 days
  3. 13.8%7 days
  4. 22.3%14 days
  5. 37.8%30 days
  6. 59.0%60 days
This job: posted 10 days ago

New Courtesy Posting Site median: 28 days open

The posting

Job Description

APPLY HERE - Courtesy Posting

Essential Duties

  • Supervises Benefits staff, including two Training Specialists and the Appeals team; establishes priorities, work plans, performance expectations, and accountability.
  • Leads quality assurance and continuous improvement, including case reviews, performance measures, data analysis, corrective actions, improvement initiatives, and workgroups.
  • Manages audit and compliance activities, including coordination of state, federal, and external audits; preparation and documentation; responses and corrective actions; and follow-up to prevent recurring deficiencies.
  • Directs Benefits onboarding, training, competency assessment, and professional development, coordinating with trainers, new employees, supervisors, and program leadership to ensure consistency and effectiveness while building organizational capacity.
  • Uses audit findings, case reviews, policy changes, and performance data to identify training and operational needs and evaluate results.
  • Leads development and implementation of policies, procedures, SOPs, workflows, quality controls, and process improvements required by federal, state, and local requirements.
  • Develops tools, dashboards, and other resources to improve accountability, consistency, and performance.
  • Oversees confidential records redaction and release to ensure compliance with privacy, records management, FOIA, litigation, and audit requirements.

Additional Responsibilities

  • Participate in unit, division, agency & community meetings related to the work of the Department
  • Participate in shelter team operations during emergency response activations

We’re looking for:

  • Strong people leadership — coaches, develops, and holds staff accountable.
  • Quality and compliance focus — uses data and reviews to identify and address issues.
  • Training and development skills — builds effective onboarding and staff competency.
  • Continuous improvement mindset — turns problems into practical solutions.
  • Strong communication and collaboration — works effectively across teams and with partners.
  • Organized and adaptable — manages competing priorities while maintaining quality and timeliness.

APPLY HERE - Courtesy Posting

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