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Open nowPosted 30 hours ago

Senior Account Director / Directeur·rice de comptes principal·e

New York Holdings9 open roles

Where
Montréal, Quebec, Canada, Remote
Work mode
Remote
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Your applicationOpen nowSenior Account Director / Directeur·rice de comptes principal·eNew York Holdings · Montréal, Quebec, Canada, Remote

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on New York Holdings's own form.

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The clock on this job

Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market. New York Holdings postings stay open a median of 8 days.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.7%14 days
  5. 35.6%30 days
  6. 58.0%60 days
This job: posted 30 hours ago

New York Holdings median: 8 days open

The posting

(VERSION EN FRANÇAIS PLUS BAS)

The role

You'll be the main point of contact and relationship lead for a major corporate client in the security sector: a high-volume, high-demand, strategic account. Backed by a full production team and highly effective automation and communication tools, you own the relationship, the flow of requests, and the successful delivery of every project.

Responsibilities

  • Serve as the client's main contact and build trusted relationships with their stakeholders, including the most demanding ones.
  • Own request intake: receive, clarify, prioritize, and route every request through our tools.
  • Define scope, timelines, and budgets; manage change requests and protect account profitability.
  • Steer each project through to delivery, working with the production team.
  • Lead all client communication: follow-ups, status reports, and planning meetings.
  • Set and enforce clear boundaries, and know how to say no or offer alternatives with tact.
  • Turn feedback, even tough feedback, into clear direction for the team, and shield the team from client pressure.
  • Work on site at the client 2–3 times a month.

What you bring

  • 7+ years in agency client service, including at least 3 years as an Account Director.
  • Professional fluency in French and English, spoken and written.
  • A proven track record managing a major, high-volume account and demanding stakeholders.
  • The ability to negotiate scope and push back respectfully without damaging the relationship.
  • Openness to feedback and composure under pressure.
  • Rigour in managing requests, priorities, and budgets; comfort with project-management and automation tools.
  • Nice to have: experience with corporate, B2B, or regulated-services clients.

What we offer

  • Competitive salary $110,000–130,000 plus performance bonus.
  • Group RRSP with employer matching and enhanced group insurance.
  • New Mile-Ex offices, plus commuting and wellness programs.
  • Real autonomy, with leadership backing to manage the account.

____________________________________________

Le rôle

Vous serez la personne-ressource principale et responsable de la relation avec un important client corporatif du secteur de la sécurité : un compte stratégique caractérisé par un volume élevé de demandes et des attentes importantes. Avec le soutien d’une équipe de production complète et d’outils de communication et d’automatisation performants, vous serez responsable de la relation client, de la gestion des demandes et de la livraison réussie de chaque projet.

Responsabilités

  • Agir comme principal point de contact du client et bâtir des relations de confiance avec ses différentes parties prenantes, y compris les plus exigeantes.
  • Prendre en charge la réception des demandes : les recueillir, les clarifier, les prioriser et les acheminer à l’aide de nos outils.
  • Définir la portée des mandats, les échéanciers et les budgets, gérer les demandes de modification et protéger la rentabilité du compte.
  • Assurer le suivi de chaque projet jusqu’à sa livraison, en collaboration avec l’équipe de production.
  • Diriger l’ensemble des communications avec le client : suivis, rapports d’avancement et réunions de planification.
  • Établir et faire respecter des limites claires, en sachant dire non ou proposer des solutions de rechange avec tact.
  • Transformer les commentaires du client, même lorsqu’ils sont difficiles, en directives claires pour l’équipe, tout en protégeant celle-ci de la pression exercée par le client.
  • Se rendre sur place chez le client de deux à trois fois par mois.

Profil recherché

  • Plus de 7 ans d’expérience en gestion de comptes clients en agence, dont au moins 3 ans à titre de directeur·rice de comptes.
  • Excellente maîtrise professionnelle du français et de l’anglais, à l’oral comme à l’écrit.
  • Expérience démontrée dans la gestion d’un compte majeur à volume élevé et de parties prenantes exigeantes.
  • Capacité à négocier la portée des mandats et à faire valoir ses limites avec respect, sans compromettre la relation client.
  • Ouverture aux commentaires et capacité à garder son calme sous pression.
  • Grande rigueur dans la gestion des demandes, des priorités et des budgets, ainsi qu’une bonne aisance avec les outils de gestion de projet et d’automatisation.
  • Atout : expérience auprès de clients corporatifs, B2B ou dans des secteurs réglementés.

Ce que nous offrons

  • Salaire concurrentiel de 110 000 $ à 130 000 $, plus une prime au rendement.
  • Régime de retraite collectif REER avec cotisation de l’employeur et assurance collective bonifiée.
  • Nouveaux bureaux dans le Mile-Ex, ainsi que des programmes liés au transport et au bien-être.
  • Une réelle autonomie, avec le soutien de la direction pour assurer la bonne gestion du compte.
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