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Open nowPosted 7 hours ago

Product Services and Support Specialist

Newegg20 open roles

Where
Ontario, CA, USA
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Your applicationOpen nowProduct Services and Support SpecialistNewegg · Ontario, CA, USA

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Newegg's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

13.6% of postings close within 7 days. Measured by our own scanner across the market. Newegg postings stay open a median of 14 days.

Share of postings closed within
  1. 2.3%1 day
  2. 4.7%3 days
  3. 13.6%7 days
  4. 21.9%14 days
  5. 36.9%30 days
  6. 59.0%60 days
This job: posted 7 hours ago

Newegg median: 14 days open

The posting

  • Must have cherry picker experience
  • Convert pre-sales inquiries into orders by asking about the customer's use case and budget, then recommending products with clear, plain-language reasoning.
  • Identify and act on attach and upsell opportunities where they genuinely serve the customer — memory and storage upgrades, cooling, cables and adapters, monitors, peripherals, and accessories.
  • Offer extended warranty and protection plans, and explain coverage, terms, and value accurately so the customer can make an informed decision.
  • Save the sale before processing a cancellation or return: understand the underlying concern and offer alternatives such as an exchange, a comparable substitute, a price adjustment, or troubleshooting support where appropriate.
  • Stay current on active promotions, Shell Shocker and daily deals, combo and bundle discounts, gift card and EggPoints programs, Newegg Premier benefits, and marketplace vs. Sold-and-Shipped-by-Newegg distinctions, and surface them to customers proactively.
  • High School diploma or GED required; college coursework or a degree is a plus
  • Must be 18 years of age or older
  • One year or more of customer service experience, preferably in a contact center or retail environment
  • Ability to work a flexible schedule, including weekends and holidays; overtime may be required during peak seasons
  • Strong verbal and written communication skills with the ability to remain professional, patient, and courteous in all customer interactions
  • Proficient computer skills, including MS Word, Excel, Outlook, and web-based applications, with the ability to navigate multiple systems simultaneously
  • Strong active listening skills with the ability to understand, clarify, and address customer needs
  • Detail oriented, self-motivated, and committed to continuous improvement of processes and customer experience
  • Strong typing skills and the ability to multitask effectively in a fast-paced environment
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One press. We do the rest.

  1. A CV for this posting

    Written against Newegg's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on Newegg's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    Newegg's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
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Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

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The numbers game

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Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

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We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

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