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Open nowFirst seen 4 days ago

Director of Technical Operations

NexTech Professional Services11 open roles

Pay
$100,000 – $135,000 a year
Where
Bingham Farms, Michigan, United States
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Your applicationOpen nowDirector of Technical OperationsNexTech Professional Services · Bingham Farms, Michigan, United States

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  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on NexTech Professional Services's own form.

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The clock on this job

Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.3%14 days
  5. 35.6%30 days
  6. 58.1%60 days
This job: first seen 4 days ago

The posting

Director of Technical Operations - MSP

Position Overview

Growing IT MSP in need of a leader to run the technical engine day to day and protect the leadership team from being pulled into tactical firefighting. This role is the guardian of the operational layer: you absorb and solve the chaos, build the systems that prevent it, and raise the capability of the whole team so we can focus on growth and maturity.

Location

100% in-office, Detroit Metro area. Local client onsite visits as needed.

Compensation

$100,000 – $135,000 base, plus quarterly and annual bonus potential.

Benefits

401(k) match, medical/dental/vision, short/long-term disability, life insurance, PTO, paid holidays.

Environment

Managed services provider supporting 100+ managed clients and 2,500+ endpoints (1,500+ users).

Operating Model

EOS. High ownership, strong urgency, clean communication.

Reporting & Structure

  • This role serves as a leadership-team member, which includes participation in leadership meetings and company planning.
  • Direct reports: Service Desk Manager (oversees triage, helpdesk, and field techs), Technical Delivery Manager (oversees engineering team), and Technical Alignment Manager.
  • Cross-functional partnership: Customer Success (quoting, renewals, contracts, vCIO forecasting) and the leadership team.

Responsibilities

  • Own service delivery performance through scorecards, KPIs, meeting rhythm, and accountability.
  • Establish and enforce escalation paths, with you as the final internal stop before leadership involvement.
  • Provide technical guidance when teams are stuck; drive root-cause thinking and repeat-issue elimination.
  • Maintain and evolve standards across client environments (identity, endpoint, security, backup, networking fundamentals).
  • Own tool governance and adoption across PSA/RMM/documentation/security/backup systems.
  • Improve onboarding efficiency and consistency through process, ownership, and documentation quality.
  • Build team capability through coaching, training cadence, and performance management.

Required Experience

  • 7+ years of MSP work — managed services experience is required. Internal IT only is not a fit for this role.
  • 3+ years leading service delivery (service desk manager, operations manager, service delivery manager, or director level).
  • Proven ability to run accountability systems: KPIs, standards enforcement, and performance conversations.
  • Strong troubleshooting mind and technical credibility across AD, Microsoft 365, identity, endpoint/security concepts, backup/BCDR, and core networking fundamentals.

Preferred Experience

  • EOS experience (L10s, scorecards, Rocks).
  • Experience leading teams supporting thousands of endpoints and hundreds of clients.

Working Conditions

  • Office environment will vary depending upon client and may mean a professional office building or a warehouse/construction area.
  • Up to 25% local travel to client sites.
  • Repetitive use of hands or arms required for typing and administrative tasks.
  • Ability to lift, carry, push, or pull up to 50 lbs as required to perform essential job duties.
  • Ability to bend, stoop, kneel, crouch, reach, and safely climb ladders or stairs as necessary.
  • Ability to stand, walk, and sit for extended periods during the workday.
  • Ability to use hands and fingers for tasks requiring manual dexterity (typing, tools, equipment).
  • Ability to communicate effectively, operate in a fast-paced environment, and observe details necessary for the role.
  • Full-time 40+ hours/week, Monday–Friday. After-hours involvement is occasional and limited to leadership guidance. This is not a rotating on-call role.
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