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Open nowFirst seen 4 days ago

Help Desk Specialist

NexTech Professional Services11 open roles

Where
Kearneysville, West Virginia, United States
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Your applicationOpen nowHelp Desk SpecialistNexTech Professional Services · Kearneysville, West Virginia, United States

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on NexTech Professional Services's own form.

The reply lands in your private mailbox

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The clock on this job

Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.3%14 days
  5. 35.6%30 days
  6. 57.8%60 days
This job: first seen 4 days ago

The posting

Job Title: Help Desk Specialist

Work Location(s) – City, State: Kearneysville, WV

Key Tasks and Responsibilities

  • Uses automated information systems to analyze routine situations.
  • Resolves user problems quickly and efficiently.
  • Supports users by fulfilling individual requests for information and/or training in the utilization of the various software applications available
  • Conducts technical research to resolve issues as they are presented
  • Interacts with other team members, such as network services, software engineering, and/or applications development to restore services and/or identify and correct the core problem.
  • Receives, logs, and tracks incidents and service requests and incoming calls using the approved ticketing process. May prioritize for proper action.
  • Performs Tier 1 troubleshooting using SOPs and knowledge base articles.
  • Resolves common issues (access, password resets, basic application support).
  • Escalates to Tier 3 or Tier 4 as required while maintaining ticket ownership documentation.
  • Maintains professional customer service and clear communication with users.

Education & Experience

  • High School diploma or GED is preferred.
  • 1-5 years of customer service is preferred.
  • 0-2 years IT help desk/service desk experience preferred.
  • Experience using an ITSM ticketing tool and following escalation workflows preferred.

Certifications

  • Relevant certifications are desired (CompTIA A+, CompTIA Security +, or similar) however not required

Security Clearance

  • Must be able to obtain and maintain government customer Public Trust clearance.
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  1. A CV for this posting

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  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on NexTech Professional Services's form

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    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

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    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

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