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Open nowPosted 48 days ago

Mid/Senior Contact Center Consultant (m/f/d)

nexttechnology76 open roles

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Your applicationOpen nowMid/Senior Contact Center Consultant (m/f/d)nexttechnology

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on nexttechnology's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market. nexttechnology postings stay open a median of 3 days.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.7%14 days
  5. 35.6%30 days
  6. 58.0%60 days
This job: posted 48 days ago

nexttechnology median: 3 days open

The posting

Dla naszego klienta poszukujemy kandydatów na stanowisko:

Contact Center Engineer (m/f/d)

Projekt: Wdrażanie i integracja nowoczesnych systemów do wielokanałowej obsługi klienta (audio, wideo, czat) dla międzynarodowej firmy z branży e-commerce.

Zespół: 6-osobowy zespół ekspertów.

Model współpracy: 100% zdalnie lub hybrydowo z biura w Warszawie/ Łodzi.

Wynagrodzenie do 24 000 netto+VAT /B2B lub UoP/ do 20 000 PLN brutto.

Zakres obowiązków:

  • Analiza wymagań biznesowych klienta i przekładanie ich na optymalne rozwiązania techniczne.
  • Konfiguracja, testowanie i kompleksowe wdrażanie systemów komunikacji wielokanałowej (Contact Center).
  • Tworzenie koncepcji integracji oraz dobór odpowiednich narzędzi sieciowych.
  • Wsparcie techniczne w przypadku awarii oraz diagnozowanie nieszablonowych problemów (troubleshooting).
  • Opracowywanie i utrzymywanie dokumentacji technicznej dla wdrażanych systemów.

Oczekujemy:

  • Komercyjnego doświadczenia w obszarze wdrożeń środowisk Contact Center, idealnie Genesys lub inne.
  • Biegłości w tworzeniu zapytań SQL.
  • Doświadczenia w integrowaniu systemów z wykorzystaniem zewnętrznych źródeł danych.
  • Znajomości języka angielskiego na poziomie min. B2, pozwalającej na swobodną pracę w języku angielskim.

Oferujemy:

  • Dowolność w wyborze formy zatrudnienia (B2B lub UoP).
  • Możliwość pracy w 100% zdalnie lub hybrydowo z biura w Warszawie/Łodzi.
  • Dostęp do budżetu szkoleniowego wspierającego rozwój kompetencji technicznych.
  • Benefity pozapłacowe: prywatna opieka medyczna, karta sportowa, ubezpieczenie na życie, integracje i wyjazdy firmowe.
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