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Open nowFirst seen 5 days ago

AVP, Collections Multi-Stage

Nexus Recruitment Group310 open roles

Where
Cebu City, Cebu, Philippines
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Your applicationOpen nowAVP, Collections Multi-StageNexus Recruitment Group · Cebu City, Cebu, Philippines

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Nexus Recruitment Group's own form.

The reply lands in your private mailbox

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The clock on this job

Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.3%14 days
  5. 35.6%30 days
  6. 58.1%60 days
This job: first seen 5 days ago

The posting

Role Summary/Purpose

In this role, the Assistant Vice President for Collections is responsible for leading and managing a midsize inbound/outbound or manual outbound collections call center unit servicing one or more portfolios, including direct leadership of frontline portfolio control managers. Supervisory responsibilities and leadership of people are part of all work activities. Nature of impact through shared responsibility for volume, quality, and timeliness of end results. Area of impact is primarily on closely related work teams.

Essential Responsibilities

  • Lead and manage call center unit of approximately 100-150 associates and 8+ exempts on inbound/outbound collections and manual outbound collections for Retail Card, Payment Solutions & CareCredit platforms
  • Direct leadership of frontline Portfolio Control Team Managers.
  • Identify opportunities to leverage existing collections infrastructure, competencies and skill sets to maximize collections effectiveness while optimizing expenses and core collections performance.
  • Partner with appropriate resources in collections operations, outsourcing, strategy risk and other key stakeholders to ensure timely implementation of strategies and alignment with portfolio goals.
  • Analyze performance, including trends, results, collector metrics, strategies, performance problems and develop/implement action plans.
  • Provide regular progress and performance updates as necessary to VP Collections and Collections leadership team.
  • Develop Portfolio Control Team Managers and frontline associates on an individual and team basis.
  • Uses judgment based on the analysis of information.

Qualifications/Requirements

  • Bachelors degree with a minimum of 2 years experience in financial services collections, operations, or customer service; or, in lieu of a degree, a minimum of 6 years relevant experience.
  • Minimum of 3 years of leadership experience in a call center environment, including direct management of people managers, with demonstrated strengths in data analysis and team development.
  • Full professional fluency in English.

Desired Characteristics

  • Experience in a financial services collections function.
  • Ability to drive initiatives that will improve performance.
  • Excellent analytical and problem solving skills.
  • Demonstrated superior project management skills.
  • Strong/demonstrated relationship building skills.
  • Excellent influencing, interpersonal and communication skills.
  • Ability to interact with an influence all levels of senior leadership.
  • Willingness to be flexible and open to change Global mindset.
  • Strong PC proficiency (Microsoft Suite including: Word, Excel, PowerPoint, and Outlook) or comparable software application.
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  1. A CV for this posting

    Written against Nexus Recruitment Group's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on Nexus Recruitment Group's form

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    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    Nexus Recruitment Group's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

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  6. The interview in your calendar

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    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
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