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Open nowFirst seen 3 days ago

CSR

Nexus Recruitment Group310 open roles

Where
Makati City, Metro Manila, Philippines
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Your applicationOpen nowCSRNexus Recruitment Group · Makati City, Metro Manila, Philippines
  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Nexus Recruitment Group's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

12.1% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.1%7 days
  4. 19.1%14 days
  5. 35.6%30 days
  6. 52.7%60 days
This job: first seen 3 days ago

The posting

Overview: We are looking for dedicated and customer-focused Customer Service Representatives to provide phone-based support and assistance to clients. In this role, you will respond to inquiries, resolve concerns, and ensure customer satisfaction while adhering to established procedures. This is a great opportunity for individuals with strong communication skills and a passion for delivering excellent service.

Key Responsibilities:

  • Respond to customer inquiries regarding products, services, and account-specific programs.
  • Resolve issues, de-escalate dissatisfied clients, and escalate calls when necessary.
  • Track and document call-related details for auditing and reporting purposes.
  • Provide feedback on call issues related to downtime, system errors, or training needs.
  • Maintain and update customer information in company systems.
  • Assist with credit card authorizations and processing as needed.
  • Support service upgrades and identify opportunities to enhance the customer experience.
  • Perform additional client-specific duties as required.

Qualifications:

  • High school diploma or GED required; Associates degree preferred.
  • Previous customer service or call center experience preferred.
  • Strong verbal and written communication skills with excellent listening abilities.
  • Familiarity with Microsoft Windows, Word, and Excel.
  • Ability to remain professional, empathetic, and composed when handling challenging calls.
  • Strong interpersonal skills, patience, and a customer-first mindset.
  • Bilingual proficiency may be required depending on client needs.

Work Environment:

  • Call-center setting with regular use of phones and computer systems.
  • Climate-controlled environment.
  • Sedentary role with constant sitting during shifts.

Why Join Us? Be part of a dynamic team where youll gain valuable customer service experience in a supportive environment. We offer opportunities to grow your skills, work with diverse clients, and contribute to delivering exceptional customer care.

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What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against Nexus Recruitment Group's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.
  3. We apply on Nexus Recruitment Group's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.
  4. Every reply, sorted

    Nexus Recruitment Group's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.
  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
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Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

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The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

By hand5–10
With CV Rocket100
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Before you press

Straight answers

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What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

Is it a subscription?

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