The posting
Overview:
We are seeking an experienced and motivated IP Team Lead to oversee a team of medical coders, auditors, trainers, or customer service agents. The role involves managing day-to-day operations, ensuring high-quality output, supporting client needs, and guiding the personal and professional growth of team members. The ideal candidate is a strong leader with excellent organizational, communication, and problem-solving skills.
Key Responsibilities:
- Manage daily operations including task assignments, monitoring progress, and ensuring timely resolution of quality issues.
- Allocate resources effectively to consistently meet reporting and performance targets.
- Address client queries and concerns promptly, providing solutions and building strong client relationships.
- Participate in client teleconferences to enhance collaboration and trust.
- Generate and analyze reports using MS Office tools to monitor performance and quality.
- Conduct regular performance reviews and coaching sessions with staff.
- Share client updates with the team in a timely manner and ensure compliance with directives.
- Oversee scheduling, leave management, and staffing levels to maintain smooth operations.
- Ensure month-end deliverables are met and submit reports for management review.
- Support staff development through training, coaching, and incentive program recommendations.
- Guide team representatives (POC) in addressing client concerns and providing accurate solutions.
- Contribute to a positive team culture through professionalism, teamwork, adaptability, and mutual respect.
- Perform other tasks as required to meet evolving business needs.
Qualifications:
- Graduate of any four-year course, preferably in life sciences.
- At least 1 year of experience as a Team Lead in the medical coding industry.
- Certification in medical coding and auditing (e.g., AHIMA, AAPC) preferred.
- Strong supervisory, leadership, and management skills.
- Excellent verbal and written communication skills in American English.
- Proficient in MS Excel, PowerPoint, and other reporting tools.
- Highly organized with keen attention to detail and ability to multitask effectively.
- Results-driven, goal-oriented, and able to handle shifting priorities.
- Approachable, objective, and skilled in giving and receiving constructive feedback.
- Must demonstrate reliability, professionalism, and the ability to inspire and motivate a team.
Why Join Us?
This role offers the opportunity to lead a dynamic team in a supportive and collaborative environment. You will play a key role in ensuring operational excellence, client satisfaction, and the professional growth of your team while contributing to the company's success.



