The posting
Job Summary:
We are seeking a detail-oriented and proactive Conflict Management Team Lead to join our global operations team supporting professional conflict-of-interest reviews. This leadership role is key to ensuring conflict risks are properly assessed before new business engagements proceed. You will manage a dedicated team, oversee workflows, and collaborate with global stakeholders to maintain compliance with internal policies and professional standards.
Key Responsibilities:
- Oversee the Conflict Management Request queue to ensure SLA compliance
- Support technical analysis of conflicts for new business opportunities
- Provide leadership on HR-related processes, including leave and performance management
- Collaborate with teams globally to ensure consistent, high-quality service
- Lead team meetings, drive continuous improvement, and maintain team morale
- Partner with management on operational strategy and service delivery initiatives
Qualifications:
- Undergraduate degree required
- Experience with conflicts of interest in a legal or professional services environment (preferred)
- Supervisory experience in a global environment
- Strong understanding of SLAs, KPIs, and performance management
- Excellent problem-solving, analytical, and organizational skills
- Balanced leadership with the ability to handle sensitive matters professionally
Key Competencies:
- Strong analytical and critical thinking
- Excellent written and verbal communication
- Ability to manage multiple priorities in a fast-paced environment
- Strong interpersonal skills with a proactive and pragmatic approach



