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Open nowPosted 619 days ago

AFU Issuing Officer

NI24 open roles

Where
Egypt
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Your applicationOpen nowAFU Issuing OfficerNI · Egypt

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The clock on this job

Early applications get read.

13.5% of postings close within 7 days. Measured by our own scanner across the market. NI postings stay open a median of 7 days.

Share of postings closed within
  1. 2.3%1 day
  2. 4.6%3 days
  3. 13.5%7 days
  4. 21.8%14 days
  5. 36.6%30 days
  6. 58.9%60 days
This job: posted 619 days ago

NI median: 7 days open

The posting

Job Description

The job holder is required to process abroad varieties of operational work on the Credit card. To ensure all card financial and non-financial requests processed before system cut-off time and resolved as per the terms & conditions specified in the service level agreements with the clients

Responsibilities

Processing

  • Ensure that all financial / non-financial requests processed within the specified TAT with accuracy.
  • Always meeting deadline for projects or any assigned task as per clients’ demand.
  • Flexibility to work in weekend or for extended long hours every end of month.
  • Handles the email requests & inquiries with professional time & manner.
  • Provide professional follow-up to the requests which require approval from other departments.
  • Ensure processing all the assigned requests within the day from various channels.
  • Attend all the arranged meetings on time.
  • Obtaining any assigned training without exceeding the deadline.
  • Accurately record daily requests in the MIS tracker and to update scorecard on a daily basis.

SLA adherence

  • Ensure that all requests processed are as defined in the respective SLAs and as per the agreed procedures to avoid any complaints.
  • Highlight issues noticed during BAU activities to avoid any potential complaints from clients.
  • Effectively handle queries and complaints to ensure timely resolution.

Compliance

  • Ensure all the assigned requests & tasks are processed properly to avoid any mis-outs in the daily BAU activities.
  • Ensure compliance to all operating policies & no actions which would lead to breach of service level confidentiality agreements with clients.
  • Ensure strict adherence to office discipline, etiquettes, admin rules, HR policies and regulations to avoid any observations from the superiors.

Qualifications

Education

  • Bachelor's degree from a reputable recognized university, preferably faculty of Commerce & Information System
  • Good MS Office skills (Word & Excel)
  • Very Good command for English language written & spoken

Experience

  • 1-2 years in banking sector, Fintech, e-payments, digital financial solution or any relevant industry
  • Exposure to CRM application & Way4 is an asset

Job-Specific Skills

  • Good interpersonal skills
  • Willingness to learn & participate
  • Respectful to all team members
  • Customer service oriented “customer Focus”
  • Self-motivated & Self-disciplined
  • Able to work under pressure for extended hours
  • Excellent multitasking skills
  • Cross cultural exposure
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