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Open nowPosted 570 days ago

ATM Dispatching Specialist

NI24 open roles

Where
Egypt
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Your applicationOpen nowATM Dispatching SpecialistNI · Egypt

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The clock on this job

Early applications get read.

13.5% of postings close within 7 days. Measured by our own scanner across the market. NI postings stay open a median of 7 days.

Share of postings closed within
  1. 2.3%1 day
  2. 4.6%3 days
  3. 13.5%7 days
  4. 21.8%14 days
  5. 36.6%30 days
  6. 58.9%60 days
This job: posted 570 days ago

NI median: 7 days open

The posting

Job Description

Responsible to keep the ATMs up and running through monitoring and dispatching the service providers.

Responsibilities

  • Observing ATMs status through different available utilities.
  • Dispatch errors/quality checks/status check to Internal FLM.
  • Open calls with ATMs Vendors with the errors that need Engineers (Second Line Support).
  • Open calls with First Line Support Vendors, CIT Technicians.
  • Follow up with internal stakeholders, and vendors until resolution.
  • Ensure tickets are getting dispatched and addressed within SLAs.
  • Report low and/or out of cash cases to Cash Forecasting unit.
  • Act as First line support to fix minor errors through ATM Switch and Remote connection to ATM.
  • Capture Incidents, and Alerts on the ticketing tool.
  • Capture Actions taken to fix alerts, errors on the ticketing tool.
  • Run queries that identify service errors and take actions accordingly.
  • Handle request and inquires received from different communication channels according to procedures in a professionally manner and take appropriate action according to calls.
  • Availability for support in Non-Business Hours as and when needed.
  • Send daily Handover at the end of every shift with the postponed errors and down ATMs.
  • Strict adherence to policies and procedures
  • Have the flexibility to occasionally work off-schedule.

Qualifications

University graduate, from an accredited and recognized University

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