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Open nowFirst seen 3 days ago

Service Designer

Nimber189 open roles

Where
Lisbon, Portugal
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Your applicationOpen nowService DesignerNimber · Lisbon, Portugal

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Nimber's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

12.1% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.1%7 days
  4. 19.1%14 days
  5. 35.6%30 days
  6. 52.7%60 days
This job: first seen 3 days ago

The posting

Olá! Acredita que encontrou esta oportunidade por acaso?

Nós, na Nimber, não acreditamos em acaso.

Chamou sua atenção? Ótimo. Continue a ler...

Nós somos a Nimber, e não estamos apenas a preencher vagas; estamos a construir uma equipa pronta para transformar as coisas. Se está preparado para reescrever as regras e causar um impacto real, este é o seu momento. Junte-se a nós e vamos colocar o futuro onde ele pertence: nas mãos de pessoas apaixonadas.

Mas o que significa Nimber?

Na matemática e na teoria dos jogos, são números com propriedades especiais de adição e multiplicação. E o que realmente queremos é agregar valor aos projetos dos nossos clientes.

Posição: Service Designer

Responsabilidades

  • Analisar e mapear Customer Journeys e Service Journeys, identificando necessidades, pain points e oportunidades de melhoria;
  • Conceber e otimizar serviços e experiências end-to-end, considerando diferentes canais, processos e pontos de contacto;
  • Criar artefactos de Service Design, como Service Blueprints, Customer Journey Maps, personas e user flows;
  • Conduzir e apoiar atividades de User Research, incluindo entrevistas, workshops e sessões de co-criação;
  • Transformar insights de utilizadores e stakeholders em soluções concretas e centradas no utilizador;
  • Facilitar workshops, sessões de ideação e co-criação com diferentes stakeholders;
  • Trabalhar em colaboração com equipas de UX/UI, Product, Business e Technology;
  • Identificar oportunidades de melhoria na experiência do cliente e nos processos de serviço;
  • Criar protótipos e apoiar a validação de conceitos através de testes com utilizadores;
  • Contribuir para a definição e evolução de serviços e produtos digitais;
  • Apresentar insights, recomendações e soluções de forma clara a diferentes stakeholders.

Requisitos

  • 3 a 5 anos de experiência profissional em Service Design, UX Design, Product Design ou áreas relacionadas;
  • Experiência prática na aplicação de metodologias e frameworks de Service Design;
  • Experiência em Customer Journey Mapping e Service Blueprinting;
  • Conhecimentos de User Research, Design Thinking e técnicas de co-criação;
  • Experiência na facilitação de workshops e sessões de ideação;
  • Experiência em ambientes Agile/Scrum;
  • Conhecimentos de ferramentas como Figma, Miro ou similares;
  • Boa capacidade de análise, pensamento crítico e resolução de problemas;
  • Capacidade de trabalhar com diferentes stakeholders e equipas multidisciplinares;
  • Excelentes capacidades de comunicação e colaboração;
  • Bons conhecimentos de inglês;
  • Experiência em projetos na área de Serviços Financeiros, preferencialmente Banca, será valorizada.

Pronto para juntar-se a nós e ter sucesso?

Se está cansado de sentir-se apenas mais um número, envie-nos a sua candidatura e torne-se um Nimber.

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What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against Nimber's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on Nimber's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    Nimber's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
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Why it works

3×

more interviews than doing it yourself with ChatGPT.

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  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

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The numbers game

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