The posting
We believe a career is more than just a career — it's a calling. Our teammates' "True North" is what calls them to health care; it’s their passion. At North Mississippi Health Services, we believe in helping you leverage and connect that passion with a much greater purpose that impacts people you know and love.
Department:
10806310 Four South Progressive Care
Work Shift:
Salary, with 40 hours a week.
Job Description:
The Assistant Nurse Manager at North Mississippi Health Services (NMMC-Tupelo) plays a critical leadership role, overseeing daily clinical operations in the nursing unit and helps with educator role. They exhibit effective leadership skills, ensure high-quality patient care, and compliance with regulatory standards. Additionally, the role involves managing staffing levels, supporting staff development, implementing performance improvement projects, and maintaining positive customer relations in a dynamic healthcare environment. As a manager of people, this role is responsible for supervising a team and optimizing operations within a designated department or area, ensuring productivity and effective team management.
JOB FUNCTIONS
Competencies for supervisors: • Action oriented - Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm. • Customer focus- Building strong customer relationships and delivering customer-centric solutions. • Communicates effectively- Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences. • Optimizes work processes- Knowing the most effective and efficient processes to get things done, with a focus on continuous improvement. • Builds effective teams- Building strong-identity teams that apply their diverse skills and perspectives to achieve common goals. • Develops talent - Developing people to meet both their career goals and the organization’s goals. • Ensures accountability- Holding self and others accountable to meet commitments.
Staff Development and Management: • Coordinate and Oversees the daily clinical operations for a nursing unit. Ensures that staffing levels and coverage are adequate to meet patient care and regulatory requirements. • Serves as educator, trainer, mentor and lead for nursing staff. • Responsible for assisting Nurse Manager with performance evaluations and maintains systems to provide regular feedback and evaluation for employees; i.e. 90-day performance evaluations, mid-year coaching sessions/evaluations, and year-end performance evaluations. • Works closely with nursing leadership and ancillary departments to maintain a positive patient and family-centered care environment within NMHS and its affiliates. • Works alongside clinical nurse educator to coordinate, schedule, and assist in educational classes and other training needs related to staff development. • 24-Hour accountability for supervising and evaluating work performance in terms of patient care, unit relations, and efficiency of service; making decisions that require expert clinical judgment. • Accountable for monitoring clinical practice, expense control, DNV readiness and facilities professional appearance. • Oversees and approves inventory management, supply orders in accordance with system policy and procedures within limits of authority. • Coordinates and promotes staff development, quality services and mandatory in-services. Performance Improvement: • Assist clinical nurse educator in performing chart audits and meet with employees individually to coach for improvement and continuously monitor staff. • Assist in assessment, planning, implementation, monitoring, evaluation, and reporting of performance improvement projects.
Resource Asset: • Acts as a liaison between staff and other disciplines to assist in problem solving and transferring information to improve patient care. Acts as a clinical resource for staff in assigned areas.
Communication: • Creates and maintains good rapport within Nursing Services, ancillary departments, affiliates and other health services. Maintains communication with multi-disciplinary team members to provide holistic care to patient. Maintains availability to staff even after typical work hours and is available as needed 24 hours/day.
Records: • Maintains and reviews educational records of assigned floor employees; to include orientation competency, initial competencies, annual review, and certifications. • Maintains updated policies and operating manuals for the unit. • Compiles data, generates and maintains required records, reports and statistics as directed. • Performs basic clinical audits and quality reports results to Nurse Manager, Director. • Ensures timely completion of evaluating patient records for quality control and performance improvement for Nursing Unit.
Customer Relations/Satisfaction: • Supports customer service standards of excellence, resolves customer issues and concerns with support from Nurse Manger, Director. • Projects a caring, friendly and helpful image to patients and customers. Performs leader rounding to improve on patient satisfaction and follow up with customer concerns. • Establishes a compassionate environment by providing emotional, psychological, and spiritual support to patients, families, and caregivers. Self-Development: • Must be able to perform specific competencies based on the specific patient care needs for designated nursing unit population.
Regulatory Knowledge: • Complies with regulatory and accrediting agency requirements. Promotes constant survey-readiness through interdisciplinary rounding and participation in accreditation surveys. • Responsible for compliance with DNV standards and all other regulatory agency requirements including OSHA, etc.
Staffing: • Monitors patient volumes and flexes staffing according to the unit’s staffing matrix by maintaining a departmental spreadsheet to ensure appropriate utilization of nursing staff resources. • Develop and maintain a unit schedule that assures adequate staffing for patient volumes which promotes safe and effective patient care. • Works in conjunction with nurse manager to ensure appropriate staffing coverage is in place while also following budgetary guidelines to decrease overtime and increase productivity.
Clinical Practice: • Assures that nursing and ancillary staff practice within their individual scopes of practice. • Assist the nurse manager and clinical nurse educator in implementing and conducting regular meetings with staff to ensure full understanding and compliance for all NMHS policies and procedures. • Organizes services and systems necessary for the multidisciplinary approach throughout the continuum of care. • Evaluates the care and treatment(s) provided to the patient; performs timely reassessment and documentation.
Knowledge Skills and Abilities
• Knowledge of general nursing principles and NMHS practices and policies. • Ability to work with computers • Extensive verbal, written, and oral communication skills • Strong organizational detail and interpersonal skills. • Supervises and evaluates work performance. • Completes patient care requirements by scheduling and assigning nursing staff and following up on work results. • Maintains nursing staff job results by assisting the nurse manager with coaching, counseling, and disciplining employees as indicated; planning, monitoring, and appraising job results. • Resolves patient needs by utilizing multidisciplinary team strategies, including but not limited to, daily care planning huddles at the unit level. • Maintains a cooperative relationship among healthcare teams by communicating information, responding to requests, building rapport, and participating in team problem solving methods. • Contributes to team effort by communication results and identifying opportunities for improvement. • Serves as a liaison between staff and other ancillary departments in the facility. • Must assist with maintaining department requirements for continuing education and any specific unit requirements to provide care for adult, and geriatric patients. • Readily available as a clinical resource to clinical staff on a consistent basis, ancillary departments, affiliates, and other health services. • Demonstrates effective communication skills within a group and individually. • Demonstrates effective interpersonal skills to customers/co-workers, and in all aspects of patient care and job performance. • Demonstrates ability to work effectively with men and women of diverse races, ethnicities, ages, and sexual orientation in a multicultural environment. • Participates in routine contact with physicians, ancillary personnel, other nursing personnel, patients, families, and visitors. • Displays passion and optimism, inspire respect and trust, and provide inspiration to peers and subordinates. • Approaches others in a tactful manner and treats others with respect and consideration. • Follows through on commitments, accepts responsibility for personal actions, and adapts well to change. • Promotes and supports a collaborative team approach in providing family and patient-centered care for all customers. • Demonstrates ability to handle difficult situations involving patients, physicians, and others in a professional manner.
Physical Demands
A thorough completion of this section is needed for compliance with legal standards such as the Americans with Disabilities Act. The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
• Standing. Constantly
• Walking. Constantly
• Sitting. Occasionally
• Lifting/Carrying. Frequently 50 lbs
• Pushing/Pulling. Frequently
• Climbing. Occasionally
• Balancing. Occasionally
• Stooping/Kneeling/Bending. Occasionally
• Reaching/Over Head Work. Occasionally
• Grasping. Frequently
• Speaking. Constantly
• Hearing. Constantly
• Repetitive Motions. Constantly
• Eye/Hand/Foot Coordination. Frequently
Salary Range:
$91,707.20-$114,639.20
Education:
Associate’s Degree | Nursing | Required Bachelor’s Degree | Nursing | Not Required Master’s Degree | Nursing | Not Required
Certifications:
Registered Nurse (MS) - MS Board of Nursing
