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Open nowFirst seen 5 days ago

French Speaker Customer Specialist (Urgent Hire)

Nomadify505 open roles

Where
Lisbon, Portugal
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Your applicationOpen nowFrench Speaker Customer Specialist (Urgent Hire)Nomadify · Lisbon, Portugal

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  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

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The clock on this job

Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.3%14 days
  5. 35.6%30 days
  6. 58.1%60 days
This job: first seen 5 days ago

The posting

Role Overview

We are seeking a French-speaking Customer Service Specialist to join a fast-paced, customer-centric operation in Portugal. This role plays a critical part in delivering high-quality customer experiences, acting as a trusted point of contact for French-speaking markets while ensuring service excellence, operational efficiency, and brand consistency.

The ideal candidate combines strong communication skills with a solution-oriented mindset and thrives in an international, performance-driven environment.

Key Responsibilities

  • Serve as the primary point of contact for French-speaking customers via phone, email, and chat
  • Resolve customer inquiries efficiently while maintaining high satisfaction and quality standards
  • Manage complaints and escalations professionally, ensuring timely and accurate resolutions
  • Document interactions and outcomes in internal CRM systems with high data accuracy
  • Collaborate cross-functionally with internal teams (operations, QA, training) to optimize customer journeys
  • Consistently meet or exceed KPIs related to quality, productivity, and customer satisfaction
  • Ensure full compliance with company policies, processes, and data protection standards

Candidate Profile

  • Native or fluent French (C1/C2 level required)
  • Good command of English (minimum B2 for internal communication and documentation)
  • Previous experience in customer service, contact center, or customer support is preferred
  • Strong interpersonal and problem-solving skills with a customer-first mindset
  • Ability to work in a structured, target-driven environment
  • High level of professionalism, reliability, and adaptability
  • Willingness to work on-site in Portugal (relocation support may be provided, if applicable)

Whats in It for You

  • Competitive salary package aligned with market standards
  • Structured onboarding and continuous training programs
  • Career progression opportunities within a global organization
  • International, multicultural work environment
  • Relocation and accommodation support (subject to company policy)
  • Health insurance and additional benefits from day one
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