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Open nowFirst seen 2 days ago

Senior IT Support / Helpdesk

Noraa & Co.43 open roles

Where
Jakarta, Jakarta, Indonesia
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Your applicationOpen nowSenior IT Support / HelpdeskNoraa & Co. · Jakarta, Jakarta, Indonesia

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Noraa & Co.'s own form.

The reply lands in your private mailbox

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The clock on this job

Early applications get read.

11.8% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.4%3 days
  3. 11.8%7 days
  4. 18.6%14 days
  5. 35.6%30 days
  6. 45.1%60 days
This job: first seen 2 days ago

The posting

About the job

Noraa & Co. is supporting a confidential large-scale company in Indonesia that is going through a major technology transformation. The organization operates in a business-critical environment where reliable IT support, workplace technology, and fast issue resolution are essential to daily operations.

We are looking for a Senior IT Support / Helpdesk professional who can provide hands-on technical support, troubleshoot user and device issues, support IT operations, and help maintain a responsive, service-oriented support environment.

Position Overview

As Senior IT Support / Helpdesk, you will support internal users, business teams, and operational teams across workplace technology, endpoint devices, access support, network/connectivity issues, and day-to-day IT service requests. This role is suitable for someone who is hands-on, structured, service-minded, and comfortable working in a fast-paced operational environment.

Responsibilities

  1. User & Helpdesk SupportProvide day-to-day IT support for users, including hardware, software, device, connectivity, and access-related issues. Respond to helpdesk tickets, troubleshoot problems, escalate when needed, and ensure timely resolution. Support employees professionally with a clear service mindset and strong communication.
  2. Endpoint, Device & Workplace ITSupport laptops, desktops, mobile devices, printers, office technology, and related workplace IT needs. Assist with device setup, replacement, configuration, maintenance, and troubleshooting. Help maintain IT asset records and coordinate device lifecycle activities.
  3. Network, Access & Operational SupportSupport basic network, Wi-Fi, access point, connectivity, and internal system access issues. Assist with user onboarding, offboarding, account setup, access provisioning, and access removal. Coordinate with infrastructure, security, and other technology teams for escalated issues.
  4. Documentation & Process ImprovementMaintain ticket documentation, troubleshooting notes, knowledge base articles, and support records. Identify recurring issues and recommend practical improvements to support efficiency and service quality. Contribute to a reliable, accountable, and responsive IT support culture.

Qualifications

  • Solid experience in IT support, helpdesk, desktop support, service desk, workplace IT, or infrastructure support.
  • Hands-on experience supporting user devices, operating systems, office applications, connectivity, basic networking, and access-related issues.
  • Familiarity with ticketing systems, IT asset tracking, endpoint management, and IT support documentation.
  • Good communication skills, service orientation, ownership, and ability to work with users from different functions.
  • Experience in a fast-paced, multi-location, operational, or large-scale business environment is highly preferred.
  • Willing to work full WFO at Head Office in Mampang, South Jakarta.

Working Arrangement

  • Full WFO at Head Office, Mampang, South Jakarta.
  • Monday to Friday.
  • Working hours follow company policy: 08:00–18:00 or 09:00–19:00, including working time and break time.
  • May be required to support urgent issues or on-call arrangements based on business needs and team schedule.
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