The posting
Agency
Dept of Health and Human Services
Division
Social Services
Job Classification Title
Human Services Program Consultant II (NS)
Position Number
65032622
Grade
NC15
About Us
The North Carolina Department of Health and Human Services (DHHS) is one of the largest, most complex agencies in the state, and has approximately 17,000 employees. It is responsible for ensuring the health, safety, and well-being of all North Carolinians, providing human service needs for special populations including individuals who are deaf, blind, developmentally disabled, and mentally ill, and helping poor North Carolinians achieve economic independence.
Description of Work
The Regional Child Welfare Well-Being Specialist supports statewide implementation of the Family First Prevention Services Act (FFPSA) by working directly with county child welfare agencies to build and sustain a comprehensive prevention system. It provides regional leadership in developing service networks, coordinating referral processes, and ensuring that implementation activities remain timely, fiscally sound, and aligned with the Department’s strategic direction for child welfare.
It delivers technical assistance, training, coaching, and Continuous Quality Improvement (CQI) support to county child welfare programs, while collaborating with prevention specialists, trainers, and subject matter experts to review and refine policies and practices that improve outcomes for children and families. The position also engages internal and external stakeholders to ensure meaningful participation in the design and implementation of the prevention system. When the State assumes administration of a county child welfare program under GS 108A 74, the specialist may temporarily function in a supervisory or administrative capacity to maintain program continuity.
The Regional Child Welfare Well-Being Specialist serves a multi‑county region and supports improved outcomes for children and families in compliance with federal regulations, North Carolina General Statutes, and Administrative Rules and policies.
Key Duties Include: - Lead regional implementation efforts by assisting county DSS offices in developing prevention service networks and effective referral pathways.
- Coordinate engagement with courts, private agencies, and other external partners to ensure active involvement in prevention system planning and implementation.
- Deliver technical assistance through consultation, coaching, on‑site and off‑site support, and structured guidance to strengthen county prevention practices.
- Conduct CQI activities by reviewing case records, examining data and performance metrics, and supporting county efforts to improve outcomes for children and families.
- Facilitate regional training to enhance county understanding of prevention requirements, implementation standards, and best practices.
- Collaborate with prevention specialists, trainers, and subject‑matter experts to review, formulate, or revise policies and practices that improve system effectiveness.
- Participate in work groups with Division and Department staff and stakeholders to support policy development and system refinement.
- Provide technical and operational support to ensure county program alignment with federal regulations, North Carolina General Statutes, and administrative policies.
- Serve temporarily as a supervisor or administrator in a county child welfare program when the State assumes responsibility under GS 108A‑74.
- Conduct on‑site and virtual consultations to assess county needs, evaluate implementation progress, and promote consistent, high‑quality prevention practice across the region.
Knowledge Skills and Abilities/Management Preferences
Salary Grade Range: $55,221.00 - $96,639.00
Recruitment Range: $55,221.00 - $73,130.00
Candidates now meet the minimum qualifications of a position if they meet the minimum education and experience listed on the vacancy announcement.
The Knowledge, Skills, and Abilities (KSAs)/ Management Preferences are not required. Applicants who possess the following skills are preferred:
- Demonstrated expert‑level experience applying North Carolina child welfare statutes, rules, policies, and best practices to guide, consult with, and provide technical assistance to county child welfare staff.
- Proven experience developing and implementing human services programs by designing processes, coordinating stakeholders, and supporting system‑level improvements.
- Demonstrated leadership and management proficiency through directing complex initiatives and coordinating work across multiple agencies or organizational units.
- Applied experience using change‑management and implementation strategies to deliver intensive technical assistance and support continuous quality improvement within county child welfare programs.
- Established record of building partnerships with state agencies, counties, universities, contractors, and community organizations to support systemic child welfare improvements and facilitate professional learning events.
The Posting Will Close At 11:59 P.M. The Night Before The End Date
This Position Is 100% Federally Funded
This Position Is Eligible For A Fully Remote Work Option
The Position Is Time-Limited
About the Division of Social Services (DSS):
The Division of Social Services (DSS) provides direct services that address issues of poverty, family violence and exploitation. We aim to prevent abuse, neglect and exploitation of vulnerable citizens, and promote self-reliance and self-sufficiency for individuals and families.
About the Child Welfare Services:
Child Welfare Services offers a range of programs aimed at protecting children, strengthening families, and supporting safe, permanent homes. This includes Child Protective Services, Adoption & Foster Care, and Child Placement Services. It also provides community-based supports like Child Protection Teams, independent living for youth transitioning from care, and initiatives under federal acts such as the Family First Prevention Services Act. The division manages licensing, interstate coordination, pregnancy services, safe surrender of newborns, and specialized assistance for substance-affected infants—working closely with local and state agencies to ensure child safety and promote family stability.
Compensation and Benefits:
The State of North Carolina offers excellent comprehensive benefits. Employees can participate in health insurance options, standard and supplemental retirement plans, and the NCFlex program (numerous high-quality, low-cost benefits on a pre-tax basis). Employees also receive paid vacation, sick, and community service leave. In addition, paid parental leave is available to eligible employees.
Visit the website for State Benefits.
Supplemental Contact Information:
The North Carolina Department of Health and Human Services (DHHS) is an Equal Opportunity Employer that embraces an Employment First philosophy, which consists of complying with all federal laws, state laws, and Executive Orders. We are committed to reviewing requests for reasonable accommodation at any time during the hiring process or while on the job. For more information about DHHS: https://www.ncdhhs.gov/.
DHHS uses the Merit-Based Recruitment and Selection Plan to fill positions subject to the State Human Resources Act with the most qualified individuals. Hiring salary will be based on relevant qualifications, internal equity, and budgetary considerations pertinent to the advertised position.
In accordance with the Governor’s Executive Order 303, our agency supports second-chance employment for individuals who were previously incarcerated or justice-involved. We invite all potential applicants to apply for positions for which they may be qualified.
Application Process
Be sure to complete the application in its entirety. Resumes will not be accepted in lieu of completing this application.
- Information should be provided in the appropriate areas, to include the following: Education, including high school and all degrees obtained, Work Experience, and Certificates & Licenses. It is critical to our screening and salary determination process that applications contain comprehensive candidate information.
- Answers to Supplemental Questions are not a substitute for providing all relevant information within the body of your application. To receive credit for the supplemental questions, you must provide supporting information within the "Work Experience" section of the application to support your answers.
- If multiple applications are submitted to an individual posting, only the most recent application received prior to the closing date will be accepted. Applications must be submitted by 11:59 PM on the closing date.
- Applicants may be subject to a criminal background check. All candidates selected for positions considered "Positions of Trust" will be subject to a criminal background check.
- Due to the volume of applications received, we are unable to provide information regarding the status of your application over the phone. To check the status of your application, please log in to your account. Upon the closing date, applications are "Under Review" and will be screened by Human Resources for qualified applicants. The hiring process may take several weeks.
- Degrees must be received from appropriately accredited institutions. Transcripts and degree evaluations may be uploaded with your application. The State of North Carolina/Office of State Human Resources uses the National Association of Credential Evaluation Services (NACES) as a referral resource for applicants who need to have their credentials certified as equivalent.
- For a list of organizations that perform this specialized service, please visit the NACES membership website at https://www.naces.org/members.
Degree/College Credit Verification
Degrees must be received from appropriately accredited institutions. Transcripts, degree evaluations, and cover letters may be uploaded with your application.
Veterans’ and National Guard Preference
- Applicants seeking Veteran's Preference must attach a DD-214 Member-4 Form (Certificate of Release or Discharge from Active Duty) to their applications.
- Applicants seeking National Guard Preference must attach an NGB 23A (RPAS), along with the state application, if they are a current member of the NC National Guard in good standing.
- Applicants who are former members of either the NC Army National Guard or the NC Air National Guard, with honorable discharge and six years of creditable service, must attach a copy of the DD 256 or NGB 22, along with the state application.
ADA Accommodations
Consistent with the Americans with Disabilities Act (ADA) and the Pregnant Workers Fairness Act (PWFA), DHHS is committed to the full inclusion of all qualified individuals. As part of this commitment, DHHS will ensure that people with disabilities, or known limitations covered by the PWFA, are provided with reasonable accommodation. If reasonable accommodation is needed to participate in the job application or interview process, please contact the person indicated below.
CONTACT INFORMATION
If there are any questions about this posting, please contact Talent Acquisition at [email protected]. Resumes will not be accepted in lieu of completing this application.
Minimum Education and Experience
Some state job postings say you can qualify by an “equivalent combination of education and experience.” If that language appears below, then you may qualify through EITHER years of education OR years of directly related experience, OR a combination of both. See the Education and Experience Equivalency Guide for details.
Master's degree in a disciple specific to the program from an appropriately accredited institution and four years of experience in the area of assignment, including two years in a supervisory or consultative capacity
OR
Bachelor's degree in a discipline specific to the program from an appropriately accredited institution and six years of experience in the area of assignment, including two years in a supervisory or consultative capacity
OR
An equivalent combination of education and experience.
EEO Statement
The State of North Carolina is an Equal Employment Opportunity Employer and dedicated to providing employees with a work environment free from all forms of unlawful employment discrimination, harassment, or retaliation. The state provides reasonable accommodation to employees and applicants with disabilities; known limitations related to pregnancy, childbirth, or related medical conditions; and for religious beliefs, observances, and practices.
Recruiter:
Tresha Walker
Contact:
DHHS Workday Support Form
