The posting
Position Summary:
The Surveillance Supervisor oversees staff responsible for monitoring casino activities via CCTV to prevent theft, fraud, and other illegal activities, ensuring compliance with tribal and company regulations. This role involves partnering with the Director of Surveillance to develop and enforce surveillance policies and procedures, as well as documenting and reporting incidents, violations, and suspicious activities to management. This position reports directly to the Director of Surveillance.
Essential Functions:
- Responsible for practicing, supporting, and promoting North Fork Mono Casino's culture and always demonstrating exemplary Service Standards.
- Ensures compliance with all tribal gaming regulations, Surveillance Department and Company policies and procedures.
- Maintains complete familiarity with Tribal gaming regulations, the property's Internal Control System, the departmental policies and procedures, and maintains a working knowledge of federal, state, tribal, and local laws.
- Identify and distribute current information on known cheaters, advantage players, scams, and illegal methods of gaming with the Surveillance Team.
- Maintains a thorough understanding and working knowledge of company emergency action procedures.
- Cooperates with other departments in protecting the assets of the company.
- Attend court, hearings and other legal meetings, acting as a witness for North Fork Mono Casino & Resort, gaming regulatory agencies, or law enforcement agencies.
- Operate all surveillance related equipment, and if necessary, conduct floor observations in order to detect any violations of law, policies, and procedures.
- Reports to the Director of Surveillance, any violations of the law, gaming regulations, and Company policies and procedures, as well as all pertinent information regarding the Surveillance department.
- Observes the precepts of truth, accuracy, and prudence; without allowing personal feelings, prejudices, animosities, or friendships to interfere or influence judgments.
- Maintain strict confidentiality with regards to the conduct, operations, controls, and procedures involving surveillance activities.
- Demonstrate leadership abilities, including but not limited to, coaching, training, and motivating all surveillance personnel in their daily activities.
- Provides on‐the‐job training to Surveillance Agents and conducts training classes as required.
- Conducts routine random surveillance and "special observations" as approved by the Surveillance Director.
- Conducts surveillance reviews or "audits" to confirm transactions or events.
- Responsible for ensuring that staff payroll is completed and approved prior to the close of payroll deadline.
- Other job-related duties as assigned.
Required Skills/Abilities:
- Ability to communicate effectively with other Departments, Team Members and Management in both written and verbal form.
- Knowledge of all casino games, including but not limited to, Blackjack, Craps, Roulette, Baccarat, Let It Ride, Caribbean Stud Poker, Pai Gow Poker, and Slots, and understand all relevant aspects of each game, such as dealing procedures, counting strategies, and methods of cheating.
- Possess a professional and investigative attitude.
- Ability to react quickly and accurately under demanding, high stress conditions.
- Must be reliable, trustworthy, and honest.
- Able to work constantly changing schedules to adjust to fluctuating business demands, work any shifts including holidays, with fluctuating days off.
- Able to be autonomous and very low profile.
- Able to perform all of the functions required of a Surveillance Agent.
- Demonstrate sound judgment and mature decision-making skills that are in the best interest of North Fork Mono Casino & Resort.
- Must be computer literate to perform daily tasks.
Minimum Qualifications:
- High school diploma or GED preferred.
- Minimum of three (3) years experience in casino surveillance or casino security required.
- Experience in a lead or supervisory position preferred.
- Must be able to obtain and maintain a Gaming License from the Tribal Gaming Commission, which includes passing a background investigation.
- Must be at least 21 years of age.
Physical Requirements:
- All work is performed on site in Madera, CA.
- Requires normal, corrective vision range, the ability to see color and the ability to distinguish letters, numbers and symbols.
- Requires manual dexterity to perform job related functions.
- Prolonged periods of sitting at a desk and working on a computer.
- Ability to work in confined areas.
- Ability to lift, push, and pull up to 30lbs. with or without assistance.
Work Conditions:
Team Members will be in constant contact with fellow Team Members and Guests. Work includes the maintenance and care of the assigned work area. Work is typically in an area which may be unusually hot, cold, noisy, and may contain secondhand smoke. Work may be performed in a confined area. Performance of job duties will require standing, walking, lifting, reaching, pushing, pulling and grasping. Work may be scheduled at various hours, including working overtime, and during evening, weekends, and holidays. Work may entail trained chemical usage.
Important Notices:
- When selecting candidates for employment, qualified Native American applicants will be given preference over non-Native American applicants, provided they meet the minimum qualifications for the position.
- This job description is not an exclusive or exhaustive list of all job functions that a Team Member in this position may be asked to perform from time to Duties and responsibilities can be changed, expanded, reduced, or delegated by Management to meet the business needs of the property.
