The posting
Job Description
Work Location Requirement:
- This position may be performed onsite or remotely; however, onsite work is preferred based on business needs.
- Preference will be given to qualified candidates who are able to work onsite and are located within a reasonable commuting distance.
Remote Work Eligibility:
- This position is open to candidates located within the continental United States. Due to state-specific employment requirements and workers’ compensation regulations, we are unable to support remote work arrangements in the following locations: Washington, Ohio, Wyoming, North Dakota, Puerto Rico, and the U.S. Virgin Islands.
At NorthBay Health, the Revenue Cycle Informaticist supports revenue cycle operations through data, analytics, and Epic-focused informatics capabilities. This role combines strong revenue cycle operational knowledge with expertise in Epic reporting and analytics to define performance measures, build and maintain dashboards and self-service tools, and ensure consistent, trusted metric definitions across Hospital Billing (HB) and Professional Billing (PB). The Revenue Cycle Informaticist partners closely with Patient Financial Services, Revenue Cycle leadership, and enabling teams (e.g., IT/analytics) to intake and prioritize reporting needs, translate data into actionable insights, and drive sustainable operational change in support of staffing, volume, and performance decisions.
The Revenue Cycle Informaticist delivers measurable value by enabling effective use of Epic analytics and data to improve revenue cycle performance and operational efficiency across the organization.
- Enhances visibility into revenue cycle performance through accurate, actionable analytics and dashboards.
- Supports informed staffing, volume planning, and prioritization decisions that improve efficiency and outcomes.
- Builds analytic capability across the organization by coaching and educating staff at all levels.
- Drives sustainable performance improvement by translating data insights into operational action.
- Drives adoption of new revenue cycle technologies and software tools to enhance efficiency, productivity, and accuracy through investigation, collaboration, research, advocacy, and education.
Primary Responsibilities
- Provide revenue cycle informatics support aligned with Epic revenue cycle recommendations, including analytics enablement, training, and adoption support across HB and PB.
- Serve as a key Epic reporting and analytics resource for revenue cycle, leveraging Epic tools as applicable (e.g., Reporting Workbench, dashboards, and enterprise data sources) and partnering with IT/analytics teams for advanced data sets as needed.
- Establish and manage a structured intake and prioritization process for reporting/dashboard support requests (requirements gathering, documentation, testing/validation, deployment, and ongoing maintenance).
- Partner with revenue cycle, finance, and operational leaders to identify improvement opportunities and support adoption of data-driven workflows; translate analytic insights into operational actions and change management support.
- Coach, mentor, and educate revenue cycle staff at various levels throughout revenue cycle on dashboards, report navigation, self-service analytics, and interpretation of performance data; develop job aids and training materials as needed.
- Prepare analyses and materials for operating reviews, weekly touchpoints, and leadership discussions; proactively surface insights, risks, and recommended actions.
- Maintain appropriate privacy and security practices when handling patient and financial data; follow organizational policies for PHI access, minimum necessary use, and secure distribution of reporting outputs.
Qualifications
Education
- Bachelor’s degree in Health Informatics, Healthcare Administration, Information Systems, Business, Finance, Management, Logic, or a related field, or equivalent combination of education and experience equal to eight years.
- Bachelor’s degree in other majors will be considered if candidate has at least one active Epic certification in any area of Revenue Cycle
Certifications
- Epic revenue cycle certification and/or completion of Epic revenue cycle informatics training (preferred).
- Epic reporting/analytics credential(s) (preferred), such as Epic Reporting Workbench and/or related analytics training.
- HFMA Certified Revenue Cycle Representative (CRCR) required within nine (9) months of hire.
Experience
- 5+ years demonstrated experience in health system revenue cycle management from any area of revenue cycle, including front-end (patient access, registration, practice management), middle revenue cycle (HIM, coding, revenue integrity), or back-end (hospital billing, physician billing, or cash management).
- 3+ years demonstrated experience supporting Epic revenue cycle reporting and analytics, including requirements gathering, build/configuration support, validation, deployment, and ongoing maintenance of reports and dashboards.
- Experience defining KPI logic (metric definitions, calculations, and thresholds) and performing data validation/reconciliation to ensure trusted reporting for operational decision-making.
- Experience leadership, mentoring, coaching, training, and enabling leaders and frontline staff to use dashboards and analytics to change performance (e.g., operating reviews, weekly performance touchpoints).
- Experience partnering with cross-functional teams (Revenue Cycle/PFS, IT/analytics, and other operational stakeholders) to translate business needs into clear data and reporting requirements.
Skills:
- Strong analytical skills with ability to synthesize complex data into clear, actionable insights for operational leaders.
- Ability to facilitate requirements discussions and translate operational questions into measurable data definitions and reporting specifications.
- Knowledge of revenue cycle performance drivers and common metrics (A/R aging, DNFB/FB hold, denials, follow-up, cash/charges, productivity).
- Strong written and verbal communication skills, including the ability to create training materials and present findings to executives and frontline staff.
- High attention to detail, strong documentation habits, and disciplined testing/validation approach.
- Demonstrated ability to manage multiple priorities, balance operational urgency with long-term reporting sustainability, and collaborate across teams.
- Interpersonal Skills: Demonstrates the True North values. The True North values are a set of value-based behaviors that are to be consistently demonstrated and role modeled by all employees that work at NorthBay Health. The True North values principles consist of Nurture/Care, Own It, Respect
Hours of Work: Based on business need.
Compensation: $33 to $41 per hour based on years of experience doing the duties of the role.
About Us
Interpersonal Skills and Values
Demonstrates NorthBay Health’s True North Values: Nurture Care, Own It, Respect Relationships, Build Trust, and Hardwire Excellence. These values guide behavior, accountability, teamwork, and commitment to high-quality patient care.
Why NorthBay Health
NorthBay Health is an independent, nonprofit health system serving the Napa, Solano, and Yolo County regions. We are expanding access to care across our communities through two acute-care hospitals, including a Level II Trauma Center and a Level III NICU maternity unit, along with a cancer center, urgent care locations, and a growing network of primary and specialty care clinics.
We provide advanced services in cardiovascular care, neuroscience, orthopedics, surgery, and outpatient specialties. NorthBay Health is nationally recognized for quality care, including Magnet with Distinction designation for nursing and multiple U.S. News and World Report high performing recognitions.
We are committed to being the trusted healthcare partner of choice and offer an environment where employees can grow, contribute meaningfully, and support the health of our communities.
NorthBay Health Benefits Options
NorthBay Health offers a comprehensive benefits package based on established eligibility requirements. Benefits may include medical, dental, and vision insurance, life, disability, and long-term care coverage, paid time off including vacation, sick leave, holidays, and bereavement, a 403(b) retirement plan with employer match, education reimbursement for eligible roles, professional development and training programs, Employee Assistance Program, wellness programs, recognition programs, shift differentials, and market-based compensation review and increases subject to approval and organizational performance.
Compensation Structure
NorthBay Health uses a structured compensation framework. Staff-level positions use a step-based system (Steps 1–5) based on years of directly related experience, with Step 5 representing 20 or more years of experience in the role. Manager level and above positions are paid a fixed annual base salary and are eligible for a variable incentive compensation plan. Physician compensation is structured based on specialty and role requirements.
Remote Work Disclosure
NorthBay Health is primarily an onsite organization due to the nature of healthcare. Some roles may allow hybrid or remote work based on business needs.
Remote work is not supported in Washington, Ohio, Wyoming, North Dakota, Puerto Rico, the U.S. Virgin Islands, or outside of the United States.
Notice to Recruitment Agencies
NorthBay Health utilizes a managed service provider (MSP) for agency partnerships and is not currently engaging external recruiting firms outside of established agreements. We do not accept unsolicited resumes or third-party candidate submissions. Please do not contact NorthBay Health employees, leaders, physicians, or hiring managers regarding recruitment or job postings.
More Information
Visit NorthBay Health Careers for recruitment FAQs and additional information.
