The posting
Primary Purpose
The Operations Manager is responsible for enhancing the customer’s shopping experience at a retail-oriented project by ensuring a clean, well maintained, and safe environment as well as asset preservation and enhancement. The Operations Manager will oversee operational functions, projects, construction, and contract / vendor services for Hillsdale Shopping Center.
Principal Responsibilities
The successful candidate’s responsibilities will include, but not be limited to:
- Oversee the daily operations of the shopping center including security, cleaning/ janitorial, landscaping, lighting, parking lot sweeping, etc. as needed to ensure compliance with service contracts and operational needs of the project.
- Manage relationships with third party contracted services providers. Interface with contractors and vendors.
- Create written specifications and secure bids for services in accordance with established bid process. Solicit bids, negotiate with vendors for goods and services, and hold vendors accountable for quality of work, billing accuracy and adherence to property policies & procedures.
- Research and evaluate best in class maintenance products and procedures.
- Conduct daily walk-throughs of the property to ensure physical assets are in best possible operating condition. Respond timely to any operational issues uncovered in property inspections and take action with appropriate vendor to correct issue as soon as possible.
- Lead and manage the CMMS (Computerized Maintenance Management System) or work order system, coordinating with Local 39 engineering team to ensure work orders are tracked, prioritized, and completed in a timely manner.
- Ensure property safety systems are up to code, maintained and inspected.
- Manage property operating expenses within or below budget. Effectively manage negative financial variances to overcome or minimize loss within the property operating budget.
- Develop and implement a 5-year capital plan to operate, maintain and enhance the asset / property.
- Develop and oversee a preventative maintenance program on property equipment and record keeping / related logs.
- Manage (or co-manage along with Development and Construction departments) the work process for capital projects, construction, and tenant build-outs. Serve as the “boots on the ground” for monitoring and overseeing daily construction activity, review build-outs are completed to specifications, create punch-list items, and gather required documentation prior to project close-out and/or payment.
- Read and interpret engineering drawings, schematic diagrams, and build-out plans.
- Be familiar with general construction, sub-contractors, and project management.
- Ensure certificates of insurance are requested / received from all vendors working on the property.
- Maintain a safe environment through identification and elimination of any safety hazards to staff, tenants, and customers. This includes the administration of all training and regulatory programs (OSHA, ADA, EPA etc.).
- Ensure public safety, shopping center security, insurance protocols and effective risk management. Work with security and local officials to plan and oversee a fire safety program and coordinate onsite annual trainings with fire and police departments.
- Complete timely review, processing and approval of vendor invoices, to ensure accurate services were provided prior to payment.
- General knowledge of leases and / or ability to review in order to determine responsibility of operational issues.
- Oversee property utilities and implement an energy / utility plan to minimize costs while maintaining a comfortable and safe shopping experience.
- Assist in preparation and oversee operational budgets and ensure all costs associated with property operations are managed. Report on variances.
- Provide operations support as necessary for special events, marketing events and holidays.
- Assist the General Manager in the creation and planning of the Emergency Management Plan. Ensure all personnel are trained and ready to respond as outlined in the Emergency Management Plan.
- Oversee operational responsibilities in a crisis situation, ensuring the safety and security of customers, tenants, guest and assets. Help oversee any insurance claim and process.
- Responds to tenant operational issues. Resolves escalated customer / tenant complaints related to operations and maintenance.
- Establish strong relationships with service providers and key civic roles (Code Officials, Fire Safety, Police, Fire, etc.).
Minimum Qualifications
- Minimum 5 years of prior Operations, Facilities or Property Management experience.
- Bachelor’s degree preferred or equivalent experience.
- Working knowledge of property maintenance and operational functions.
- Working knowledge and past experience leading and managing a CMMS (Computerized Maintenance Management System) at an asset to create and manage all work orders at a property. Experience with Cove a plus.
- Ability to read and understand blueprints, CAD drawings and other schematics.
- Ability to remain standing/walking 75% of the time.
- Customer service focused.
- Ability to be on call for emergencies.
- Self-motivated, team player with excellent communication and interpersonal skills.
- Intermediate to advanced computer skills (email, excel, word, online systems, etc.).
- Valid driver’s license.
- Ability to lift and carry up to 50 pounds.
