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Open nowFirst seen 3 days ago

Fraud and Security Agent

Now Digital Talent13 open roles

Where
San José Province, San José, Costa Rica
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Your applicationOpen nowFraud and Security AgentNow Digital Talent · San José Province, San José, Costa Rica

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  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Now Digital Talent's own form.

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The clock on this job

Early applications get read.

12.1% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.1%7 days
  4. 19.1%14 days
  5. 35.6%30 days
  6. 52.7%60 days
This job: first seen 3 days ago

The posting

Fraud and Security Agent (September-2024)

Job Overview:

We are seeking a detail-oriented and analytical Fraud and Security Agent to join our team. This role is responsible for monitoring, detecting, and preventing fraudulent activities in customer transactions while ensuring a secure environment for our clients. The agent will handle inquiries related to account security, provide excellent customer service, and investigate potential fraud in a fast-paced call center environment.

Key Responsibilities:

  • Monitor transactions for signs of suspicious or fraudulent activity.
  • Respond to customer inquiries regarding account security and fraud prevention.
  • Investigate and resolve fraudulent cases through detailed analysis and communication with clients.
  • Escalate complex fraud cases to higher levels of security when necessary.
  • Maintain accurate records of fraud investigations, resolutions, and reporting.
  • Stay updated on the latest trends in fraud and security to mitigate risks.

Qualifications

Experience:

  • Previous experience in a fraud prevention or security role, preferably in a call center or customer service environment.
  • Familiarity with financial transactions, digital fraud prevention tools, and techniques.

Skills:

  • Strong analytical and problem-solving abilities.
  • Excellent verbal and written communication skills in English.
  • Attention to detail and the ability to work in a fast-paced environment.
  • Strong customer service skills, with the ability to explain complex security concepts to non-technical customers.

Technical Skills:

  • Proficiency in MS Office and fraud detection software (e.g., fraud management systems).
  • Knowledge of cybersecurity principles is a plus.

Work Conditions:

  • Shifts may include weekends, and holidays as fraud prevention is a 24/7 operation.
  • Office-based within a call center environment.
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