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Open nowPosted 25 days ago

Help Desk Administrator

nsa22 open roles

Where
Cleveland, OH, USA
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Your applicationOpen nowHelp Desk Administratornsa · Cleveland, OH, USA

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Share of postings closed within
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  2. 3.5%3 days
  3. 7.8%7 days
  4. 14.6%14 days
  5. 34.1%30 days
This job: posted 25 days ago

The posting

Helpdesk Administrator Reports To: Director of Operational SystemsDirect Reports: NoneFLSA Status: Hourly, Non-ExemptEmployment Type: Full-Time Company Overview National Safety Apparel (NSA) is a leading provider of high-quality safety apparel and equipment. With a strong commitment to protecting workers across a variety of industries, we deliver innovative solutions and exceptional customer service. We are currently seeking a dedicated and knowledgeable Helpdesk Administrator to join our team. This position is primarily based at our production facility in Cleveland, Ohio. Position Overview The Helpdesk Administrator is responsible for providing front-line technical support to employees across the organization. This role serves as a key point of contact for IT support requests, troubleshooting hardware and software issues, managing user access, and ensuring employees have the technology tools needed to work effectively. This position requires strong customer service skills, technical troubleshooting ability, attention to detail, and the ability to communicate clearly with users of varying technical skill levels. The Helpdesk Administrator will work closely with the broader IT team to resolve issues, support IT projects, maintain accurate documentation, and continually improve the end-user support experience. Essential Job Functions

Serve as the first point of contact for employee IT support requests through the ticketing system, phone, email, and in-person support. Troubleshoot and resolve issues related to desktops, laptops, printers, scanners, mobile devices, phones, peripherals, and general office technology. Provide support for Microsoft Windows, Microsoft 365, email, VPN, remote access tools, business applications, and other commonly used software. Create, modify, and disable user accounts in accordance with company procedures, including Active Directory, email, ERP, and other system access. Set up and configure new computers, user profiles, phones, printers, and other equipment for new hires, transfers, and replacements. Assist with employee onboarding and offboarding by preparing equipment, assigning access, recovering assets, and ensuring proper account changes. Maintain accurate records of support requests, troubleshooting steps, resolutions, hardware assignments, and user access changes. Escalate more complex technical issues to system administrators, network administrators, application owners, or outside vendors as needed. Support remote employees and remote facilities where on-site IT resources may not be available. Assist with routine IT maintenance, software updates, endpoint security tools, patching, backups, and equipment inventory. Identify recurring issues and recommend improvements to reduce support tickets and improve system reliability. Maintain a high level of professionalism, confidentiality, and security awareness when handling company systems and user information. Participate in IT projects as needed, including system upgrades, hardware deployments, software rollouts, and process improvement initiatives.

Qualifications

Associate's or Bachelor's degree in Computer Science, Information Technology, or a related field preferred. Previous experience in an IT support role, preferably within a manufacturing or production environment. Strong knowledge of Windows operating systems and Microsoft Office applications. Familiarity with networking concepts, including TCP/IP, DHCP, DNS, and basic troubleshooting. Experience with Active Directory, Group Policy, and user account administration. Excellent problem-solving, organizational, and communication skills. Ability to prioritize and manage multiple tasks in a fast-paced environment. Flexibility to travel as needed.

Key Competencies

Interpersonal Skills Organizational Skills Multitasking Verbal and Written Communication Achievement Orientation Teamwork Analytical Thinking Problem Solving Initiative

Physical Requirements Must be able to sit or stand for the duration of the workday and perform extensive computer work. Must also be able to occasionally lift objects weighing up to 50 pounds. Working Conditions Work is performed in both temperature-controlled office and production environments. Occasional travel may be required. Recruitment Partnership NoticeStaffing Solutions Enterprises is the exclusive recruiting partner for National Safety Apparel and is conducting the search for this position on NSA's behalf. Qualified candidates will be considered for direct employment with National Safety Apparel. To be considered, please submit your application directly through the link below rather than applying through the NSA career site. IT Help Desk Admin   Equal Employment Opportunity Statement National Safety Apparel provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, disability, ancestry, age, veteran status, marital status, sexual orientation, or any other protected characteristic as defined by applicable law.

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