Skip to content
CV Rocket
Get started
How it worksThe enginePricingBlogContactSign in

Open nowPosted today

Senior IT Client Service Specialist

nttlimited818 open roles

Where
Taipei, Taiwan
Work mode
Hybrid
Get the CV for this job

From $25 per CV, paid once. No subscription.

Your applicationOpen nowSenior IT Client Service Specialistnttlimited · Taipei, Taiwan

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on nttlimited's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

13.5% of postings close within 7 days. Measured by our own scanner across the market. nttlimited postings stay open a median of 11 days.

Share of postings closed within
  1. 2.3%1 day
  2. 4.6%3 days
  3. 13.5%7 days
  4. 21.8%14 days
  5. 36.6%30 days
  6. 58.9%60 days
This job: posted today

nttlimited median: 11 days open

The posting

Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.

Your day at NTT DATA The Senior IT Client Service Specialist is an advanced subject matter expert, responsible for ensuing all client contracts are governed and executed to client requirements.

This role acts as the business relationship manager to the region/division, ensuring that services meet the business's requirements and facilitate any demands for changes to the service catalogue.

The Senior IT Client Service Specialist is the day-to-day, senior advocate to a single region/division representing Corporate IT Services.

Key responsibilities:

  • Accountable for the performance of all operational delivery of centralized IT.
  • Assists transformation teams in centralization of services by engaging the correct stakeholders within divisions and coordinate the engagement if required.
  • Ensures the transformation is in line with the agreed Scope of Work.
  • Works closely with the regional or service provider stakeholders and delivery providers to ensure the service aggregation is in line with the partnership agreement.
  • Maintains a holistic position to ensure full objectivity and impartiality, maintaining the client’s strategic direction for Corporate IT - Become a trusted advisor.
  • Accountable for management escalations and work with relevant stakeholders through to a resolution.
  • Manages the contractual obligation that needs to be delivered, for example, vulnerability management, service reporting, escalations management.
  • Governance of regional/divisional risk register.
  • Ensures a culture of service management excellence is developed and maintained.
  • Drives continual service improvement and optimization.
  • Acts as a communication point during security major incidents and critical escalation to business stakeholders.
  • Works with regional/divisional stakeholders to develop the regional/divisional strategy roadmap and the implementation thereof.
  • Governance of the Continuous Improvement Register.
  • Performs any other related task as required.

To thrive in this role, you need to have:

  • Advanced knowledge across Group delivered IT Services.
  • Excellent business awareness and solid analytical skills.
  • Ability to multi-task and prioritize with great attention to detail.
  • Advanced proficiency in driving outcomes via influence management.
  • Excellent communication and documentation skills.
  • Excellent project management skills.
  • Ability to persuade, negotiate and influence key stakeholders.
  • Excellent client relationship building and engagement skills.
  • Assertive in approach coupled with confidence in area of expertise and the ability to facilitate business conversations.
  • Advanced understanding of business strategy and the ability to align service delivery efforts with organizational goals is vital.
  • Advanced proficiency in using data and analytics to make informed decisions, track the performance of service delivery, and identify areas for improvement.

Academic qualifications and certifications:

  • Bachelor's degree or equivalent in Information Technology or a related field.
  • ITIL Foundation V4 certification is required.

Required experience:

  • Advanced demonstrated experience participating in the delivery of ICT Services Contracts is essential.
  • Advanced demonstrated experience in IT service delivery management for large multinational.
  • Advanced demonstrated experience in Resource Coordination is beneficial.
  • Advanced demonstrated continuous service improvement experience.
  • Advanced demonstrated client satisfaction experience is essential.

Workplace type:

Hybrid Working

About NTT DATA NTT DATA is a $30+ billion business and technology services leader, serving 75% of the Fortune

Global 100. We are committed to accelerating client success and positively impacting society through

responsible innovation. We are one of the world’s leading AI and digital infrastructure providers, with

unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and

application services. Our consulting and industry solutions help organizations and society move

confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more

than 70 countries. We also offer clients access to a robust ecosystem of innovation centers as well as

established and start-up partners. NTT DATA is part of NTT Group, which invests over $3 billion each

year in R&D.

Equal Opportunity Employer NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.

Third parties fraudulently posing as NTT DATA recruiters

NTT DATA recruiters will never ask job seekers or candidates for payment or banking information during the recruitment process, for any reason. Please remain vigilant of third parties who may attempt to impersonate NTT DATA recruiters whether in writing or by phone in order to deceptively obtain personal data or money from you. All email communications from an NTT DATA recruiter will come from an @nttdata.com email address. If you suspect any fraudulent activity, please contact us.

From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against nttlimited's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on nttlimited's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    nttlimited's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
Get the CV for this job

From $25 per CV, paid once. No subscription.

Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

Get the CV for this job

From $25 per CV, paid once. No subscription.

The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

Get the CV for this job
By hand5–10
With CV Rocket100
applications a day

Nearby

Live postings like this one

Same employer first, then the same role elsewhere.

Before you press

Straight answers

Get the CV for this job

From $25 per CV, paid once. No subscription.

What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

Is it a subscription?

No. You pay once per CV, from $25. Every application goes out with its own CV, written for that posting.

One job. One CV.
Paid once.

Pick the posting you want. We write for it, apply for you and catch the reply.

Get the CV for this job

From $25 per CV, paid once. No subscription.