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Open nowPosted 36 days ago

Business Process Coordinator - UAE

OBT10 open roles

Where
Dubai, United Arab Emirates
Work mode
On site
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Your applicationOpen nowBusiness Process Coordinator - UAEOBT · Dubai, United Arab Emirates

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The clock on this job

Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.3%14 days
  5. 35.6%30 days
  6. 58.1%60 days
This job: posted 36 days ago

The posting

Job description

With a strong footprint across Africa and the Middle East, OBT continues to grow its regional operations, supported by robust governance, disciplined financial control, and a hands-on leadership approach.

Looking for your next opportunity?

As Business Process Coordinator, you will support the implementation, adoption, and reliable day-to-day operation of the Transportation Management System (TMS) and other logistics processes across OBT countries. The role is execution-focused and works closely with country teams, Group IT, and Operations to standardize processes, train users, resolve issues, and improve logistics workflows.

  • 1-3 years of experience in freight forwarding, logistics operations, business processes, systems support, or a related role.
  • Practical understanding of transport or freight forwarding workflows; exposure to a TMS, ERP, or logistics system is preferred.
  • Experience with ISO 9001, quality management systems, process documentation, or continuous improvement initiatives is preferred.
  • Ability to document processes, follow up actions, train users, and work accurately with operational data.
  • Structured, hands-on, service-oriented, and comfortable working across countries, cultures, and functions.
  • Strong written and verbal communication skills; good working knowledge of Microsoft Office and reporting tools.
  • Support TMS implementation and rollout activities in assigned countries, including testing, data preparation, user readiness, and go-live support.
  • Monitor day-to-day TMS usage and system performance; coordinate issue resolution with country teams, IT, and system providers.
  • Provide user training, refresher sessions, practical guidance, and basic support to ensure consistent and successful system adoption.
  • Maintain and update SOPs, work instructions, process maps, and training materials for all logistics related processes.
  • Support the standardization and optimization of operational, commercial, and administrative processes within the logistics environment.
  • Identify process gaps, recurring system issues, and improvement opportunities; document findings and support corrective actions.
  • Assist with system configuration, user acceptance testing, release implementation, and validation of new functions or process changes.
  • Support data quality and management through checks, user follow-up, and correction of incomplete or inconsistent information.
  • Prepare basic reports on system adoption, process compliance, open issues, training completion, and implementation progress.
  • Act as a practical link between country operations and Group functions, ensuring requirements, issues, and changes are clearly communicated.
  • Support audits, quality initiatives, and continuous improvement projects related to logistics systems, processes, and SOP compliance.

Job benefits

  • High-impact regional role supporting logistics systems and processes across multiple African markets.
  • Hands-on exposure to TMS implementation, system adoption, and logistics process optimization.
  • Opportunity to work closely with IT, Operations, and country teams across an international environment.
  • Exposure to complex logistics and transportation operations across Africa and the Middle East.
  • Opportunity to develop expertise in systems, process improvement, user training, and operational standardization.
  • Dynamic, hands-on environment with strong career growth and long-term development opportunities.
  • Competitive package and the opportunity to grow within a fast-growing international shipping and logistics group.
  • Based in Dubai, with regional exposure and collaboration across multiple African countries.
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