The posting
Dealership Receptionist / Customer Experience Representative
Ocean Mazda Roswell Location: Roswell, GA Employment Type: Full-Time Department: Administration / Customer Experience
About the Opportunity
Ocean Mazda Roswell is seeking a professional, friendly, and dependable Dealership Receptionist / Customer Experience Representative to join our team.
The Receptionist is often the first person a customer speaks with and the first person they see when entering our dealership. This position plays an important role in creating a welcoming, organized, and professional environment for every customer and guest.
We are looking for someone who genuinely enjoys helping people, communicates professionally, takes initiative, and understands the importance of hospitality and exceptional customer service.
Responsibilities
- Greet every customer and visitor promptly, warmly, and professionally.
- Answer incoming telephone calls using the dealership's approved greeting.
- Determine the purpose of each call and accurately transfer callers to the appropriate department or employee.
- Take complete and accurate messages when necessary.
- Avoid unnecessary transfers and assist customers with basic information whenever possible.
- Maintain awareness of dealership departments, personnel, hours, and general operations to properly direct customers.
- Assist customers entering the dealership and notify the appropriate employee or department of their arrival.
- Maintain a professional, welcoming, and organized reception area.
- Provide basic information regarding dealership hours, departments, directions, and available services.
- Monitor the reception area and ensure customers are acknowledged promptly.
- Assist with incoming and outgoing mail, deliveries, and packages as assigned.
- Perform basic administrative duties, data entry, scanning, filing, and other clerical tasks.
- Assist management and departments with administrative projects when requested.
- Maintain appropriate communication with Sales, Service, Parts, Accounting, and other departments.
- Maintain confidentiality regarding customer, employee, and company information.
- Immediately escalate customer complaints or sensitive matters to the appropriate manager.
- Follow established procedures for customer concerns, emergencies, and unusual situations.
- Maintain professional appearance and conduct at all times.
- Follow company policies, attendance expectations, and established receptionist procedures.
- Assist with other administrative and customer-service responsibilities as assigned.
Customer Experience Expectations
At Ocean Mazda Roswell, the Receptionist is not simply responsible for answering the telephone.
The Receptionist helps establish the tone of the customer's entire experience with our dealership.
Every customer should be acknowledged and treated with courtesy, patience, professionalism, and genuine hospitality—whether the interaction takes place in person or over the telephone.
Receptionists are expected to:
- Acknowledge customers promptly.
- Maintain a friendly and professional tone.
- Listen carefully before transferring a call.
- Avoid leaving customers on hold unnecessarily.
- Take ownership of helping the customer reach the correct person.
- Remain calm and courteous when assisting frustrated customers.
- Never argue with a customer.
- Maintain professionalism when communicating with coworkers and management.
- Protect confidential customer and company information.
Qualifications
- Previous receptionist, administrative, hospitality, or customer-service experience preferred.
- Automotive dealership experience is a plus but not required.
- Excellent telephone etiquette and communication skills.
- Friendly, professional, and welcoming personality.
- Strong customer-service skills.
- Dependable attendance and punctuality.
- Strong organizational skills and attention to detail.
- Ability to multitask in a busy dealership environment.
- Comfortable using computers, email, telephone systems, and basic office software.
- Ability to learn dealership systems and procedures.
- Ability to communicate professionally with customers, employees, managers, and executives.
- Ability to maintain confidentiality.
- Professional appearance and demeanor.
- Bilingual English/Spanish is a plus.
What We're Looking For
We are looking for someone who understands that every interaction matters.
The ideal candidate is naturally welcoming, attentive, dependable, and willing to help. You should be comfortable speaking with many different people throughout the day while maintaining a positive and professional attitude.
This position is ideal for someone who takes pride in creating a great first impression and wants to be part of a customer-focused dealership team.
Benefits
Ocean Mazda Roswell offers eligible employees a competitive benefits package, including:
- Medical, dental, and vision insurance
- 401(k)
- Paid time off
- Employee discounts
- Training and development opportunities
- Opportunities for advancement within Ocean Automotive Group
If you are professional, dependable, enjoy helping people, and believe exceptional service begins with the very first interaction, we encourage you to apply.
Ocean Automotive Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, veteran status, or any other protected status under applicable law.
